Part-Time Customer Service Representative at Flipkart

Job Summary

As a Part-Time Customer Service Representative at Flipkart, you will be responsible for delivering exceptional service to our customers. You will handle inquiries, resolve issues, and provide information about our products and services. Your goal is to ensure a positive customer experience and maintain high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and concerns by providing accurate information and solutions.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer issues are resolved effectively.
• Stay updated on Flipkart’s products, services, policies, and procedures.
• Provide feedback to management on recurring customer issues and suggest improvements.

Required Skills and Qualifications

• High school diploma or equivalent; higher education is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using computers and various software applications.
• Customer-focused mindset with a passion for delivering excellent service.

Experience

• Previous experience in customer service or a related field is preferred but not required.
• Experience with e-commerce platforms is an advantage.

Working Hours

• Part-time position with flexible working hours.
• Must be available to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Ability to remain calm and composed in stressful situations.
• Strong interpersonal skills and the ability to work well in a team environment.
• Quick learner with the ability to adapt to changing procedures and policies.

Benefits

• Competitive hourly wage.
• Flexible working hours.
• Opportunity to work with a leading e-commerce company.
• Training and development programs.
• Employee discounts on Flipkart products.
• Friendly and supportive work environment.

Why Join Flipkart?

• Be part of a dynamic and innovative team.
• Gain valuable experience in the e-commerce industry.
• Opportunity for growth and advancement within the company.
• Contribute to creating a positive shopping experience for millions of customers.

How to Apply

Interested candidates can apply by visiting the Flipkart careers page and searching for the Part-Time Customer Service Representative position. Follow the instructions to submit your resume and cover letter.