Job Summary:
American Airlines, a leader in global air travel, is seeking a dedicated and customer-focused Airport Passenger Service Agent to join our dynamic team. This role is essential in delivering outstanding service and support to our passengers at the airport. As an Airport Passenger Service Agent, you will be the face of American Airlines, ensuring that every passengers journey begins with a positive and efficient experience. Your responsibilities will include assisting with check-in processes, handling baggage, managing flight information, and addressing customer inquiries and concerns. If you have a passion for providing exceptional service and thrive in a fast-paced environment, we invite you to apply and be a part of our journey.
Key Responsibilities:
- Assist passengers with check-in procedures, including issuing boarding passes and tagging luggage.
- Provide information on flight schedules, gate changes, and other travel-related inquiries.
- Manage and resolve customer issues and complaints with professionalism and empathy.
- Coordinate with airline operations to ensure timely and accurate flight departures.
- Handle and process various forms of baggage, including lost and delayed luggage.
- Ensure compliance with airline policies, procedures, and regulatory requirements.
- Collaborate with other airport staff and departments to ensure seamless passenger experiences.
- Perform additional duties as assigned by supervisors or management.
Required Skills and Qualifications:
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations with composure and professionalism.
- Proficiency in basic computer applications and data entry.
- Excellent problem-solving and organizational skills.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Experience:
- Previous customer service experience preferred, particularly in the airline or travel industry.
- Experience in a fast-paced, high-pressure environment is advantageous.
Working Hours:
- Full-time and part-time positions available.
- Shifts may include early mornings, late evenings, weekends, and holidays.
- Flexibility in scheduling is required to meet operational needs.
Knowledge, Skills, and Abilities:
- Knowledge of airline procedures, policies, and regulations.
- Strong attention to detail and accuracy in handling passenger information and baggage.
- Ability to remain calm and professional in challenging situations.
- Proficiency in multiple languages is a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health and dental insurance plans.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Employee travel discounts and benefits.
- Opportunities for career advancement and professional development.
Why Join American Airlines:
At American Airlines, we are committed to creating a supportive and inclusive work environment where our employees can thrive. By joining our team, you will be part of a global leader in the aviation industry with a strong focus on innovation, customer service, and employee satisfaction. We offer a dynamic and rewarding career with opportunities for growth and development. Our values of integrity, excellence, and teamwork drive everything we do, and we invite you to contribute to our mission of providing exceptional travel experiences.
How to Apply:
Interested candidates should submit their resume and cover letter through our online application portal. Please include a brief explanation of your interest in the Airport Passenger Service Agent position and any relevant experience. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for further steps in the hiring process. For more information about the role and to apply, please visit our careers page at American Airlines Careers. We look forward to welcoming talented individuals to our team and embarking on this exciting journey together.
