Call Center Customer Service Representative (Overnight)

Job Summary:

At Fresher Job, we are dedicated to providing exceptional customer service and support. We are currently seeking a motivated and enthusiastic Call Center Customer Service Representative to join our overnight team. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering an outstanding customer experience during the overnight shift. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about helping others.

Key Responsibilities:

• Answer inbound customer calls and respond to inquiries in a professional and courteous manner.
• Assist customers with product information, order status, account details, and general support.
• Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
• Document and track customer interactions and transactions using our CRM system.
• Collaborate with team members and other departments to address customer needs and improve service processes.
• Adhere to company policies, procedures, and compliance regulations during all customer interactions.
• Maintain up-to-date knowledge of company products, services, and promotions to effectively assist customers.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Demonstrated ability to handle difficult situations and provide effective solutions.
• Proficiency in using computer systems and customer service software.
• Ability to work independently as well as part of a team.
• Strong organizational skills and attention to detail.

Experience:

• Previous experience in a customer service or call center role is preferred but not required.
• Experience working overnight shifts or in a 24/7 environment is a plus.
• Familiarity with CRM systems and call center technology is advantageous.

Working Hours:

• Full-time overnight shift (e.g., 10:00 PM – 6:00 AM) with flexibility to cover varying shifts as needed.
• Opportunity for overtime based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge of customer service best practices and techniques.
• Ability to handle high call volumes while maintaining quality service.
• Skilled in managing time effectively and prioritizing tasks.
• Ability to stay calm and composed in challenging situations.
• Familiarity with data entry and record-keeping practices.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• Employee discounts on company products and services.

Why Join Us:

At Fresher Job, we value our employees and believe that a positive work environment is key to our success. Joining our team means becoming part of a dynamic and supportive company where your contributions are recognized and valued. We offer comprehensive training and resources to help you succeed in your role and grow your career with us. If you are passionate about delivering exceptional customer service and are looking for a rewarding opportunity, we would love to hear from you.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in the position. Applications can be sent via our career portal on the Fresher Job website or emailed directly to our HR department at us. Please include Call Center Customer Service Representative (Overnight) in the subject line of your email. We look forward to reviewing your application!