Customer Service Agent – Call Center Representative (Remote within US)

Job Summary:

At Fresher Job, we are dedicated to delivering exceptional customer experiences. As a Customer Service Agent – Call Center Representative, you will be the frontline of our customer interaction, handling inquiries, resolving issues, and providing solutions in a remote setting. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are comfortable working in a dynamic environment. You will play a crucial part in upholding our commitment to high-quality service and ensuring customer satisfaction.

Key Responsibilities:

• Handle incoming calls from customers, addressing inquiries, resolving issues, and providing accurate information.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document and manage customer interactions and transactions using our CRM systems.
• Identify and escalate priority issues to the appropriate departments when necessary.
• Follow up with customers to ensure that their concerns are resolved to their satisfaction.
• Provide feedback and suggestions to improve processes and customer service delivery.
• Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and adherence to protocols.

Required Skills and Qualifications:

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle difficult situations with grace.
• Proficiency with computer systems and basic software applications (e.g., MS Office, CRM tools).
• Comfortable working independently with minimal supervision.

Experience:

• Minimum of 1-2 years of experience in a customer service or call center role.
• Experience working remotely is advantageous but not required.
• Previous experience handling high call volumes and meeting performance metrics is preferred.

Working Hours:

• Full-time and part-time shifts available.
• Flexibility in scheduling is possible; however, some evening and weekend availability may be required.
• All shifts will be conducted remotely within the US.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and best practices.
• Ability to quickly learn and adapt to new technologies and systems.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A proactive approach to problem-solving and decision-making.
• Patience, empathy, and a customer-centric attitude.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Remote work flexibility with a supportive team environment.
• Professional development and career growth opportunities.
• Employee assistance program (EAP) for personal and professional support.

Why Join:

Joining Fresher Job means becoming part of a vibrant and supportive team dedicated to creating positive customer experiences. We value innovation, respect, and commitment and strive to foster a culture where every employee can thrive. You will have the opportunity to grow your career in a dynamic and inclusive work environment while making a real difference in our customers lives.

How to Apply:

If you are ready to take your customer service career to the next level with Fresher Job, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role. Applications can be sent through our careers page or emailed to us. We look forward to hearing from you and exploring the opportunity to work together.