Customer Service Representative (Remote)

Job Summary:

At Cigna, we are dedicated to empowering our customers to lead healthier lives by providing exceptional service and support. We are seeking a highly motivated and skilled Customer Service Representative to join our remote team. In this role, you will be the frontline of our customer experience, addressing inquiries, resolving issues, and ensuring that our clients receive top-notch support tailored to their needs. This position offers the flexibility of working from home while contributing to a dynamic and supportive work environment.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing their inquiries via phone, email, or chat.
• Provide clear, accurate, and timely information regarding Cignas products, services, and policies.
• Resolve customer issues efficiently, demonstrating empathy and patience while adhering to company guidelines.
• Maintain up-to-date knowledge of Cignas offerings and procedures to effectively troubleshoot and assist customers.
• Document customer interactions and transactions comprehensively in our systems.
• Collaborate with other departments to escalate and resolve complex issues as needed.
• Adhere to performance metrics and quality standards to ensure exceptional service delivery.

Required Skills and Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.
• Proven experience in a customer service role, preferably in a remote or virtual environment.
• Excellent verbal and written communication skills, with a strong ability to articulate information clearly.
• Proficiency in using customer service software and tools, as well as general office applications.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• Flexibility to adapt to varying shifts and schedules as needed.

Experience:

• Minimum of 1-2 years of experience in a customer service or call center role.
• Experience with health insurance or healthcare services is a plus.
• Prior remote work experience is advantageous but not required.

Working Hours:

• This is a full-time remote position with varying shifts. Flexibility in working hours is required to accommodate different time zones and peak customer service periods.

Knowledge, Skills, and Abilities:

• In-depth knowledge of customer service principles and practices.
• Ability to remain calm and composed under pressure, especially during high-volume periods.
• Strong attention to detail and accuracy in data entry and problem resolution.
• High level of empathy and understanding to effectively address customer concerns.
• Capability to quickly learn and adapt to new systems and processes.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• Employee wellness programs and resources.
• Access to Cignas Employee Assistance Program (EAP).

Why Join Cigna:

Joining Cigna means becoming part of a global company that values its employees and is committed to making a difference in the lives of our customers. We offer a supportive and inclusive work environment where innovation and excellence are encouraged. As a remote employee, you will benefit from a work-life balance while being integral to our mission of improving health outcomes and providing exceptional service.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please apply through our careers page at Cigna Careers or send your application to us. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for further steps in the hiring process.