Social Media Customer Support Specialist (Work From Home)

Job Summary:

Join the magic at Disney as a Social Media Customer Support Specialist! As a key member of our remote team, you will provide exceptional customer service and support across various social media platforms, ensuring a delightful experience for Disney fans worldwide. This role is perfect for a dynamic individual who is passionate about delivering top-notch support while embodying Disneys core values and brand ethos. If you are a proactive, detail-oriented professional with a flair for problem-solving and a love for Disney, we want to hear from you!

Key Responsibilities:

• Engage with Customers: Respond to customer inquiries, feedback, and concerns via social media platforms, ensuring a timely and effective resolution while maintaining Disneys high standards of customer service.
• Monitor Social Media Channels: Actively monitor social media channels to identify and address customer issues, trending topics, and potential brand opportunities.
• Resolve Issues: Investigate and resolve customer complaints or issues related to Disney products, services, and experiences, working collaboratively with internal teams as needed.
• Provide Insights: Analyze customer interactions and feedback to provide actionable insights and recommendations to enhance customer experience and support strategies.
• Promote Brand Values: Represent Disneys values and mission in all customer interactions, ensuring consistency and positivity in every communication.
• Stay Updated: Keep abreast of Disneys latest offerings, promotions, and policies to provide accurate information and support to customers.

Required Skills and Qualifications:

• Communication Skills: Exceptional written and verbal communication skills with a keen ability to convey information clearly and professionally.
• Technical Proficiency: Familiarity with social media platforms, tools, and best practices. Experience with social media management tools is a plus.
• Problem-Solving: Strong analytical and problem-solving abilities, with a demonstrated capacity to handle complex customer inquiries and resolve issues efficiently.
• Attention to Detail: Meticulous attention to detail with a focus on accuracy and thoroughness in all customer interactions.
• Empathy: Demonstrated ability to empathize with customers and handle sensitive situations with care and professionalism.

Experience:

• Customer Service Experience: Minimum of 2 years of experience in a customer service or support role, preferably within a social media environment.
• Social Media Experience: Proven experience managing or engaging with social media platforms in a professional capacity.

Working Hours:

• This is a full-time remote position with flexible working hours. You will be required to work a schedule that may include evenings, weekends, and holidays to ensure comprehensive coverage across all time zones.

Knowledge, Skills, and Abilities:

• Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and enhancing customer satisfaction.
• Adaptability: Ability to thrive in a fast-paced, ever-changing environment while managing multiple priorities.
• Team Collaboration: Effective team player with strong interpersonal skills, able to collaborate with colleagues across different departments and locations.

Benefits:

• Competitive Salary: Attractive salary package commensurate with experience and qualifications.
• Health and Wellness: Comprehensive health, dental, and vision insurance plans.
• Retirement Plans: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and holiday pay.
• Employee Discounts: Discounts on Disney products, services, and theme park admissions.
• Professional Development: Opportunities for career growth and development within the Disney organization.

Why Join Disney:

At Disney, we believe in the power of storytelling and the magic it brings to life. By joining our team, you will be part of a globally renowned company dedicated to creating memorable experiences for people of all ages. We foster a supportive, inclusive environment where innovation and creativity thrive. Embrace the opportunity to grow your career while being a part of a legendary brand that brings joy to millions.

How to Apply:

Ready to embark on an exciting journey with Disney? Submit your resume and a cover letter detailing your relevant experience and passion for the role through our online application portal. Applications will be reviewed on a rolling basis, so we encourage you to apply as soon as possible.