Receptionist and Telephone Operator

Job Summary:

Fresher Job is seeking a highly motivated and organized Receptionist and Telephone Operator to join our team at Delhi Heart Hospital. This role is integral to the smooth operation of our hospitals front desk and telecommunication services. The ideal candidate will possess exceptional communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently. This position offers an excellent opportunity for individuals looking to start their career in a dynamic healthcare environment.

Key Responsibilities:

• Front Desk Management: Greet patients, visitors, and staff with a warm and professional attitude. Ensure that the reception area is welcoming and organized.
• Telephone Operation: Handle incoming and outgoing calls promptly and professionally. Direct calls to the appropriate departments or individuals and take accurate messages when necessary.
• Appointment Scheduling: Assist patients in scheduling, rescheduling, or canceling appointments. Maintain and update appointment calendars.
• Patient Registration: Manage patient check-ins and check-outs, including verifying patient information, processing paperwork, and handling patient queries.
• Administrative Support: Perform clerical tasks such as filing, data entry, and maintaining patient records. Ensure that all documentation is accurate and up-to-date.
• Coordination: Collaborate with medical staff and other departments to facilitate smooth operations and address any patient concerns or needs.
• Compliance: Adhere to hospital policies and procedures, including those related to patient confidentiality and data protection.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and professional demeanor.
• Proficiency in using telephone systems and office software (e.g., MS Office Suite).
• Ability to multitask and handle high-pressure situations with poise.
• Basic understanding of medical terminology is a plus.
• Attention to detail and strong organizational skills.

Experience:

• Previous experience in a receptionist or telephone operator role is preferred but not required. Fresh graduates and individuals with a keen interest in starting a career in healthcare are encouraged to apply.

Working Hours:

• Full-time position, with standard working hours from Monday to Friday, 9:00 AM to 6:00 PM. Occasional weekend shifts may be required based on hospital needs.

Knowledge, Skills, and Abilities:

• Knowledge: Familiarity with hospital operations and basic healthcare practices.
• Skills: Strong organizational and problem-solving skills, with a keen ability to manage time effectively.
• Abilities: Capable of maintaining confidentiality, demonstrating empathy towards patients, and adapting to a fast-paced work environment.

Benefits:

• Competitive salary package.
• Health insurance and wellness benefits.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Supportive work environment with a focus on work-life balance.

Why Join Us:

Delhi Heart Hospital is renowned for its commitment to providing high-quality patient care and fostering a supportive work culture. By joining our team, you will be part of a dynamic and compassionate environment where your contributions are valued and recognized. We offer a rewarding career path with opportunities for professional growth and development.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and motivation for applying to us. Please include Receptionist and Telephone Operator Application in the subject line of your email. Fresher Job and Delhi Heart Hospital are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.