Work from Home – Freshers Role

Job Summary:

Join Flipkart, a leading player in the e-commerce industry, as a Freshers Work from Home Associate. This role offers a fantastic opportunity for recent graduates to kickstart their career in a dynamic and innovative environment. You will be part of a team that thrives on creativity, efficiency, and delivering exceptional customer service. If you are eager to learn, adaptable, and ready to contribute to a high-growth company, Flipkart is the place for you.

Key Responsibilities:

• Customer Support: Provide exceptional support to our customers by resolving queries, addressing concerns, and ensuring a positive experience.
• Order Management: Assist in processing and managing orders, tracking shipments, and handling returns or exchanges.
• Data Entry and Management: Accurately input and update customer information and order details into our system.
• Feedback Collection: Gather customer feedback to help improve our services and products.
• Team Collaboration: Work closely with team members to share insights, address issues, and contribute to team goals.
• Reporting: Generate and review reports to ensure accuracy and identify any discrepancies.

Required Skills and Qualifications:

• Education: Bachelors degree or equivalent qualification.
• Communication Skills: Excellent verbal and written communication skills.
• Technical Proficiency: Comfortable using various software and tools; familiarity with MS Office or Google Workspace is preferred.
• Attention to Detail: Strong focus on accuracy and quality.
• Problem-Solving: Ability to think critically and resolve issues efficiently.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Adaptability: Open to learning new skills and adjusting to changing environments.

Experience:

• Experience: This position is ideal for recent graduates or individuals with less than 1 year of work experience.
• Industry Knowledge: Prior experience in customer service or e-commerce is a plus but not required.

Working Hours:

• Shift Timings: Flexible working hours based on project requirements and team needs.
• Work Schedule: Full-time positions with the possibility of working in different shifts to accommodate global time zones.

Knowledge, Skills, and Abilities:

• Customer Orientation: A strong commitment to delivering excellent customer service.
• Technical Aptitude: Basic understanding of e-commerce platforms and online tools.
• Team Player: Ability to collaborate effectively with remote team members.
• Self-Motivation: Ability to work independently with minimal supervision.

Benefits:

• Competitive Salary: Attractive compensation package based on qualifications and experience.
• Work-Life Balance: Flexible remote working arrangements to support work-life balance.
• Professional Development: Opportunities for training and career growth within a leading e-commerce company.
• Health and Wellness: Access to health and wellness programs.
• Employee Discounts: Discounts on Flipkart products and services.

Why Join Flipkart:

• Innovative Environment: Be part of a company known for its cutting-edge technology and forward-thinking culture.
• Career Growth: Opportunities to develop your skills and advance your career in a global leader.
• Dynamic Team: Work with a diverse and talented team that values creativity and initiative.
• Impactful Work: Contribute to a company that is transforming the way people shop and experience online retail.

How to Apply:

• Application Process: Interested candidates should submit their updated resume along with a cover letter highlighting their interest and suitability for the role.
• Submission: Applications can be sent through the Flipkart careers portal or via email to us.
• Deadline: Applications will be reviewed on a rolling basis, so early submission is encouraged.