Customer Service Representative (Part Time)

Job Summary

Fresher Job is seeking a dedicated and enthusiastic Customer Service Representative to join our team on a part-time basis. This role is vital in delivering exceptional service and support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively. The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints efficiently, providing appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Required Skills and Qualifications

• High school diploma or equivalent; further education or relevant certifications is a plus.
• Strong verbal and written communication skills.
• Proficiency in using computer systems and CRM software.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated problem-solving skills and a customer-focused attitude.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Experience working in a fast-paced environment is an advantage.

Working Hours

• Part-time position with flexible scheduling options.
• Availability to work evenings and weekends as needed.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work independently and as part of a team.
• Basic knowledge of customer service best practices.
• Adaptability to change and a willingness to learn new skills.

Benefits

• Competitive hourly wage.
• Flexible work schedule.
• Opportunities for career growth and advancement within the company.
• Employee discounts and perks.
• Ongoing training and professional development opportunities.

Why Join

At Fresher Job, we value our employees and believe in fostering a positive and inclusive work environment. Joining our team means being part of a supportive community that is dedicated to personal and professional growth. We celebrate diversity and are committed to creating a workplace where everyone feels valued and empowered.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter outlining their qualifications and interest in the position. Please send your application to us with the subject line Customer Service Representative Application. We look forward to hearing from you!