Job Summary
Fresher Job is seeking a motivated and enthusiastic Part-Time Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. Your primary goal will be to enhance customer satisfaction and foster long-term relationships by addressing inquiries and resolving issues efficiently.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information about products and services.
- Handle customer complaints with empathy, aiming for resolution and customer retention.
- Maintain comprehensive knowledge of our offerings to guide customers effectively.
- Document interactions and maintain accurate records of customer issues and resolutions in our database.
- Collaborate with team members to improve customer service processes and enhance overall customer experience.
- Assist in training new staff on customer service protocols and systems as needed.
- Participate in team meetings to share feedback and suggestions for service improvement.
Required Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficient in using customer service software and Microsoft Office Suite.
- Ability to work independently as well as collaboratively in a team environment.
- Exceptional time management skills and the ability to multitask.
Experience
- Previous experience in a customer service role is preferred but not mandatory.
- Familiarity with CRM systems is a plus.
- Experience in a fast-paced environment will be advantageous.
Working Hours
- Part-time position with flexible hours, approximately 20 hours per week.
- Shifts may include evenings and weekends, depending on business needs.
Knowledge, Skills, and Abilities
- Strong attention to detail and accuracy in handling customer requests.
- Ability to handle difficult situations calmly and professionally.
- Willingness to learn and adapt to new processes and technologies.
- A positive attitude and a passion for delivering outstanding customer service.
Benefits
- Competitive hourly wage.
- Flexible scheduling to accommodate personal commitments.
- Opportunities for professional development and training.
- A supportive work environment that values teamwork and collaboration.
Why Join
At Fresher Job, we believe in fostering a positive work culture where every team member is valued and empowered. Join us and be a part of a team that prioritizes customer satisfaction while providing you with the tools and support needed to thrive in your role.
How to Apply
If you are interested in joining our team as a Part-Time Customer Service Representative, please submit your resume and a cover letter outlining your relevant experience and motivation for applying to us. We look forward to hearing from you!
