Job Summary
Fresher Job is seeking a dedicated and skilled Technicien Support Informatique to join our dynamic team. The ideal candidate will provide exceptional technical support and ensure smooth IT operations for our users. This role involves troubleshooting, maintaining hardware and software systems, and delivering outstanding customer service. If you are passionate about technology and enjoy helping others, we want to hear from you!
Key Responsibilities
- Provide first-line technical support to users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues in a timely manner.
- Install, configure, and upgrade IT equipment and software applications.
- Maintain an inventory of IT assets and ensure they are regularly updated.
- Assist with network administration and troubleshooting connectivity issues.
- Document technical procedures and user guides for internal use.
- Collaborate with other IT team members to identify and implement improvements.
- Train users on new technologies and best practices.
- Ensure adherence to IT security policies and procedures.
Required Skills and Qualifications
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Proficiency in Windows and Mac operating systems.
- Familiarity with common software applications (e.g., Microsoft Office, antivirus software).
- Basic knowledge of networking concepts and hardware.
Experience
- Previous experience in a technical support role is preferred.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- Experience in a fast-paced, customer-focused environment is advantageous.
Working Hours
- Full-time position, 40 hours per week.
- Flexibility in working hours may be required based on company needs.
Knowledge, Skills, and Abilities
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks.
- Familiarity with ticketing systems and remote support tools.
- Adaptability to new technologies and evolving IT landscapes.
Benefits
- Competitive salary and performance-based bonuses.
- Health and wellness programs.
- Opportunities for professional development and certification reimbursement.
- Flexible working hours and remote work options.
- A supportive and inclusive workplace culture.
Why Join
At Fresher Job, we value innovation, collaboration, and continuous improvement. By joining our team, you will have the opportunity to work in a fast-paced environment where your contributions are recognized and rewarded. We are committed to investing in our employees growth and providing them with the tools they need to succeed.
How to Apply
If you are ready to take your career to the next level and become a vital part of our team, please submit your resume and a cover letter detailing your relevant experience to us. We look forward to reviewing your application and potentially welcoming you to the Fresher Job family!
