Job Summary
Fresher Job is seeking a dedicated and customer-oriented Technical Support / Customer Service Representative to join our dynamic team. This remote position offers an exciting opportunity to assist our clients by providing exceptional support for our products and services. As a vital member of our customer service team, you will be responsible for resolving technical issues, guiding customers through troubleshooting processes, and ensuring their overall satisfaction. If you are passionate about technology and enjoy helping others, this role is perfect for you!
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our products and services.
- Provide clear instructions and solutions to customers, ensuring they understand the steps needed to resolve their concerns.
- Maintain accurate records of customer interactions and technical issues in our support ticketing system.
- Collaborate with other team members and departments to escalate complex issues and ensure a comprehensive resolution.
- Stay updated on product changes and enhancements to provide informed support to customers.
- Deliver exceptional customer experiences by showing empathy, patience, and professionalism in all interactions.
Required Skills and Qualifications
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or technical support, preferably in a remote setting.
- Strong troubleshooting skills with a solid understanding of technical concepts.
- Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
- Ability to work independently and manage time effectively in a remote work environment.
- Proficiency in using support ticketing systems and CRM software.
- Familiarity with common operating systems, software applications, and hardware troubleshooting.
Experience
- Minimum of 1-2 years of experience in a technical support or customer service role.
- Experience working with remote teams and familiarity with remote work tools is preferred.
Working Hours
- This position requires flexibility with working hours to accommodate customer needs across various time zones. Shifts may include evenings and weekends as needed.
Knowledge, Skills, and Abilities
- Strong problem-solving skills and the ability to think critically under pressure.
- Adaptability to changing priorities and a willingness to learn new technologies.
- A customer-centric approach with a genuine desire to help others.
- Basic understanding of networking concepts and hardware components.
Benefits
- Competitive salary with performance-based incentives.
- Flexible work schedule with the option to work from home.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday policies.
- Opportunities for professional development and career advancement.
- Employee wellness programs and resources.
Why Join
At Fresher Job, we value our employees and believe in fostering a supportive and collaborative work environment. Join our team to work with innovative products and contribute to enhancing customer experiences. You will have the opportunity to grow your skills, work with a passionate team, and make a meaningful impact in the tech industry.
How to Apply
If you are ready to take the next step in your career and join our team at Fresher Job, please submit your resume and a cover letter outlining your relevant experience and why you are a perfect fit for this role. Applications can be sent to us with the subject line Technical Support / Customer Service Representative Application. We look forward to hearing from you!
