Disney Social Media Customer Support (Work From Home)

Job Summary

Fresher Job is seeking a passionate and customer-focused individual to join our team as a Social Media Customer Support Representative for Disney. This remote position offers an exciting opportunity to engage with Disneys vast audience, ensuring a delightful customer experience through various social media platforms. You will be the voice of Disney, addressing inquiries, resolving issues, and providing support in a timely and professional manner.

Key Responsibilities

• Monitor and respond to customer inquiries across multiple social media platforms (e.g., Facebook, Twitter, Instagram).
• Provide accurate information about Disney products, services, and promotions.
• Resolve customer issues and complaints with empathy and efficiency.
• Collaborate with internal teams to escalate and follow up on complex customer issues.
• Maintain a positive and engaging online presence that aligns with Disneys brand values.
• Track and report customer feedback to help improve service and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer support skills.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong understanding of social media platforms and their respective audiences.
• Ability to handle high volumes of customer inquiries while maintaining a professional demeanor.
• Proficiency in using social media management tools and customer support software.
• Strong problem-solving skills and a proactive attitude.
• Ability to work independently in a remote setting and manage time effectively.

Experience

• Previous experience in customer service or social media support is preferred but not mandatory.
• Recent graduates or individuals seeking entry-level positions are encouraged to apply.

Working Hours

• This is a full-time remote position with flexible working hours.
• Candidates should be available to work evenings, weekends, and holidays as needed to accommodate Disneys customer base.

Knowledge, Skills, and Abilities

• Knowledge of Disneys products and brand identity is a plus.
• Strong interpersonal skills and the ability to build rapport with customers.
• Familiarity with conflict resolution techniques.
• Capability to analyze customer feedback and derive actionable insights.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Access to exclusive Disney employee perks and discounts.

Why Join

Joining Fresher Job as a Disney Social Media Customer Support Representative means becoming part of a dynamic and innovative team. You will have the chance to represent a beloved brand and contribute to creating magical experiences for customers around the world. If you are enthusiastic about customer service and have a passion for Disney, this is the perfect opportunity for you.

How to Apply

To apply, please submit your resume and a cover letter detailing your interest in the position and relevant skills. We look forward to reviewing your application and possibly welcoming you to our team at Fresher Job!