Job Summary
Amazon Business is seeking a dedicated Customer Advisor to join our dynamic team within the commercial sector. As a Customer Advisor, you will play a crucial role in delivering exceptional customer service and support to our business clients. Your primary responsibility will be to engage with customers to understand their needs, provide solutions, and ensure a seamless experience throughout their purchasing journey. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about driving customer satisfaction.
Key Responsibilities
- Act as the first point of contact for business customers, handling inquiries, providing product information, and resolving issues promptly.
- Build and maintain strong relationships with clients by understanding their unique requirements and offering tailored solutions.
- Collaborate with various internal teams, including sales, operations, and marketing, to ensure customer needs are met effectively.
- Monitor customer interactions and feedback to identify areas for improvement and implement best practices.
- Maintain accurate records of customer engagements and transactions using our CRM systems.
- Participate in training sessions to stay updated on product offerings, industry trends, and customer service best practices.
- Analyze customer data to uncover insights that enhance service delivery and customer engagement.
Required Skills and Qualifications
- Bachelors degree in Business, Communication, or a related field is preferred.
- Exceptional verbal and written communication skills in English.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently as well as collaboratively within a team.
- Excellent organizational skills and attention to detail.
Experience
- Prior experience in customer service or sales roles, particularly in e-commerce or B2B environments, is highly desirable.
- Familiarity with Amazon Business or similar platforms is a significant advantage.
Working Hours
- Full-time position, typically Monday to Friday, with flexibility required for occasional weekend shifts based on business needs.
Knowledge, Skills, and Abilities
- Comprehensive understanding of customer service principles and practices.
- Ability to manage multiple priorities and tasks efficiently in a high-pressure environment.
- Demonstrated capability to handle challenging customer situations with professionalism and empathy.
- Basic understanding of sales strategies and commercial sector dynamics.
Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for continuous learning and career advancement.
- Employee discounts on Amazon products and services.
- A diverse and inclusive work environment that values collaboration and innovation.
Why Join
At Amazon Business, we are committed to fostering a culture of customer obsession and innovation. Joining our team means becoming part of a leading organization that values your contributions and supports your professional growth. We embrace diversity and strive to create an inclusive workplace where every employee can thrive and make a meaningful impact.
How to Apply
If you are ready to take on this exciting opportunity as a Customer Advisor at Amazon Business, please submit your resume and a cover letter outlining your relevant experience and enthusiasm for the role. Applications can be sent to us with the subject line Customer Advisor Application. We look forward to welcoming you to our team!
