Customer Support Agent – Remote (German-speaking)

Job Summary

Fresher Job is seeking a dedicated and dynamic Customer Support Agent who is fluent in German to join our growing team. As a remote position, this role offers the flexibility to work from anywhere while providing exceptional customer service. You will play a crucial role in ensuring our customers have the best possible experience with our products and services. Your passion for helping others and your ability to communicate effectively will be key to your success in this role.

Key Responsibilities

• Provide prompt and professional responses to customer inquiries via email, chat, and phone in German and English.
• Assist customers with product-related questions, issues, and concerns, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer complaints efficiently while maintaining a positive demeanor.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with cross-functional teams to escalate complex issues and facilitate timely resolutions.
• Participate in team meetings and training sessions to enhance personal knowledge and skills.
• Contribute to the development of FAQs and support documentation to improve customer experience.
• Provide feedback on common customer issues to help improve product offerings.

Required Skills and Qualifications

• Fluency in German and English, both written and verbal.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and other support tools.
• Ability to work independently and manage time effectively in a remote setting.

Experience

• Previous experience in customer support or a related field is preferred.
• Familiarity with technical support or e-commerce environments is a plus.
• Experience working in a remote team is an advantage.

Working Hours

• Flexible working hours, with the expectation of availability during standard business hours (CET) and occasional weekends based on business needs.

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A proactive approach to learning and adapting to new tools and processes.
• Empathy and patience in dealing with customers.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work environment with the option to work remotely.
• Professional development opportunities and ongoing training.
• Health and wellness programs.
• Paid time off and holidays.

Why Join

At Fresher Job, we value our employees and believe in creating a positive and inclusive work culture. Joining our team means being part of a forward-thinking company that prioritizes innovation and customer satisfaction. You will have the opportunity to grow your career while making a real impact on our customers experiences.

How to Apply

If you are passionate about providing excellent customer support and meet the qualifications outlined above, we would love to hear from you! Please send your resume and a cover letter detailing your relevant experience to us. We look forward to your application!