Disney Social Media Support Jobs – Work From Home

Job Summary:

Join the enchanting world of Disney as a Social Media Support Specialist! This remote position allows you to engage with Disney fans across various social media platforms, providing exceptional customer support and enhancing their overall experience. As a key member of our team, you will represent the Disney brand, respond to inquiries, and manage social interactions with empathy and professionalism, all while working from the comfort of your home.

Key Responsibilities:

• Monitor and respond to customer inquiries on Disneys social media channels (Facebook, Twitter, Instagram, etc.) in a timely manner.
• Engage with fans, resolving issues, providing information, and creating positive interactions that reflect the Disney magic.
• Collaborate with internal teams to address customer concerns and escalate issues as needed.
• Maintain an up-to-date knowledge of Disney products, services, and promotions to provide accurate information.
• Track and analyze social media engagement metrics to contribute to strategy improvements.
• Assist in creating and sharing engaging content that aligns with brand messaging and campaigns.
• Uphold Disneys values and commitment to customer service excellence in every interaction.

Required Skills and Qualifications:

• Strong written communication skills, with a keen attention to detail.
• Proven ability to engage and communicate effectively with diverse audiences.
• Proficiency in using social media platforms and social media management tools.
• Excellent problem-solving skills and the ability to handle challenging situations with grace.
• Familiarity with Disneys brand, culture, and products is a plus.
• Ability to work independently and collaboratively within a remote team.

Experience:

• Previous experience in customer service, social media management, or a related field preferred.
• Demonstrated experience in handling customer inquiries via social media platforms.

Working Hours:

• Flexible working hours with the expectation of availability to engage with customers during peak social media times.
• Must be able to work evenings, weekends, and holidays as required.

Knowledge, Skills, and Abilities:

• Knowledge of social media best practices and trends.
• Ability to quickly adapt to new tools and technologies.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A passion for storytelling and a genuine enthusiasm for the Disney brand.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Employee discounts on Disney products and services.
• Opportunities for professional development and career growth.
• A supportive remote work environment with a strong team culture.

Why Join:

Be a part of a legacy that brings joy to millions around the globe. Working with Disney means you are not just part of a company, but part of a community that values creativity, innovation, and the spirit of adventure. Join us in making magical moments for our customers every day!

How to Apply:

If you are ready to embark on this exciting journey with Disney, please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. Applications can be sent to us. We look forward to welcoming you to our team!