Job Summary
Fresher Job is seeking a dedicated and enthusiastic Customer Service Executive who is fluent in Swedish to join our dynamic team. As a pivotal member of our customer support department, you will play a key role in ensuring customer satisfaction and loyalty. You will be responsible for assisting our Swedish-speaking clients with inquiries, resolving issues, and providing top-notch service that aligns with our company values. This is an exciting opportunity for someone looking to make a meaningful impact in a fast-paced environment.
Key Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, and chat in Swedish.
- Identify and resolve customer issues with empathy and efficiency, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal teams to improve processes and customer experience.
- Provide product knowledge and support to customers, helping them make informed decisions.
- Conduct follow-ups with customers to ensure their issues are resolved and their expectations are met.
- Stay updated on product information and company policies to effectively assist customers.
- Participate in training sessions and team meetings to enhance skills and contribute to team objectives.
Required Skills and Qualifications
- Fluent in Swedish (both written and spoken); proficiency in English is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work under pressure and handle difficult situations with professionalism.
- Proficient in using customer support software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
Experience
- Previous experience in a customer service role is preferred, ideally in a multilingual environment.
- Familiarity with CRM systems and customer support processes is advantageous.
Working Hours
- Full-time position with flexible shifts available, including evenings and weekends.
- Remote work options may be available.
Knowledge, Skills, and Abilities
- Deep understanding of customer service principles and practices.
- Ability to work collaboratively in a team-oriented environment.
- Adaptability to changing situations and priorities.
- Strong emotional intelligence to effectively manage customer relationships.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and career advancement.
- A vibrant company culture that promotes work-life balance.
- Remote working options to support flexibility.
Why Join
At Fresher Job, we believe in fostering an inclusive and supportive environment where every team member can thrive. We are committed to delivering exceptional service to our customers and investing in our employees growth. Join us and be part of a company that values your contributions and encourages innovation.
How to Apply
If you are passionate about customer service and meet the qualifications outlined above, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us. Join us at Fresher Job and make a difference in the lives of our customers!
