Customer Support Associate – Evening/Night Shift

Job Summary

Fresher Job is seeking a dedicated and proactive Customer Support Associate to join our dynamic team during the evening and night shifts. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving issues promptly and effectively. Your contribution will help ensure a positive experience for our clients, fostering loyalty and enhancing our brand reputation.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
• Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Identify common customer issues and provide feedback to improve product quality and service processes.
• Participate in training and development programs to enhance your skills and knowledge of our products and services.
• Collaborate with team members to meet and exceed department performance goals.
• Maintain a high level of professionalism and empathy while interacting with customers.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree preferred.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer support software and Microsoft Office Suite.
• Basic technical knowledge of computers and common software applications.

Experience

• Previous experience in customer service or support roles preferred.
• Experience in a remote working environment is a plus.

Working Hours

• This position requires availability for evening and night shifts, including weekends and holidays as needed. Specific shift hours will be discussed during the interview process.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with customers.
• Adaptability to changes in procedures and policies.
• A keen eye for detail and a commitment to accuracy.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems and support ticketing tools is advantageous.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours and the opportunity for remote work.
• Comprehensive health insurance coverage.
• Paid time off and holidays.
• Professional development and training opportunities.
• A supportive and inclusive work environment that values diversity.

Why Join

At Fresher Job, we believe in empowering our employees and fostering a culture of collaboration and growth. As a Customer Support Associate, you will have the opportunity to make a significant impact on our customers experiences while developing your career in a supportive environment. We value your contributions and are committed to helping you reach your professional goals.

How to Apply

If you are passionate about providing excellent customer service and are ready to join our team, please submit your resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you!