Customer Support Associate – Evening/Night Shift (including weekends)

Job Summary

Fresher Job is seeking a dedicated and customer-focused Customer Support Associate to join our dynamic team during the evening and night shifts. This role is essential in delivering exceptional service to our clients and customers, ensuring their queries and concerns are addressed efficiently and effectively. As a Customer Support Associate, you will be the frontline ambassador for our company, representing our values and commitment to outstanding service.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat, addressing inquiries and resolving issues in a timely manner.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Document customer interactions accurately in our CRM system, ensuring all relevant details are captured for future reference.
• Collaborate with team members and other departments to escalate and resolve complex issues as necessary.
• Adhere to company policies and procedures, ensuring compliance and maintaining a professional demeanor at all times.
• Participate in training and development opportunities to enhance personal skills and product knowledge.
• Actively seek feedback from customers to improve service delivery and customer satisfaction.
• Work on special projects and initiatives as assigned by management.

Required Skills and Qualifications

• High school diploma or equivalent; a degree in a relevant field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in using computer systems and software applications, including CRM tools.
• Positive attitude and a willingness to learn and adapt to new situations.
• Ability to work independently and as part of a team.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Familiarity with customer support tools and technology is an advantage.
• Experience working evening or night shifts is a plus.

Working Hours

• Full-time position with evening and night shifts, including weekends.
• Flexibility in scheduling is required to meet business needs.

Knowledge Skills and Abilities

• Knowledge of customer service best practices and techniques.
• Ability to remain calm and composed under pressure.
• Strong interpersonal skills and the ability to build rapport with customers.
• Basic knowledge of our industry and market trends is beneficial.

Benefits

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive health and wellness benefits.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• A supportive and inclusive work environment.
• Access to training resources and workshops.

Why Join

At Fresher Job, we value our employees and are committed to fostering a culture of growth and innovation. Joining our team means becoming part of a dynamic and diverse workforce dedicated to providing exceptional service. We offer a unique opportunity to work flexible hours while contributing to the success of our organization and enhancing your skills in a supportive environment.

How to Apply

If you are passionate about customer service and want to be part of a team that values your contributions, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role to us with the subject line Customer Support Associate Application. We look forward to reviewing your application!