Business Associate – Telecalling (1-5 years)

Fresher Jobs is seeking a motivated and dynamic Business Associate – Telecalling professional with 1 to 5 years of experience. The role requires the candidate to engage in outbound calls, address customer queries, provide information about our products and services, and ensure excellent customer satisfaction. This is a great opportunity for individuals who have strong communication skills, are target-driven, and are passionate about delivering excellent service over the phone. You will play a crucial role in maintaining customer relationships and contributing to business growth.

Key Responsibilities:

• Conduct outbound telecalling to prospective and existing customers to inform them about products and services.
• Handle inbound calls, respond to customer inquiries, and resolve issues efficiently.
• Maintain accurate records of customer interactions, details of inquiries, and complaints using the company’s CRM software.
• Meet daily, weekly, and monthly targets related to sales and customer satisfaction.
• Provide tailored solutions to customers’ needs and assist in their decision-making process.
• Collaborate with the sales and marketing team to provide feedback on customer trends and concerns.
• Follow up on leads and ensure consistent communication with potential clients.
• Assist in any other tasks related to customer service and sales when required.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational abilities and attention to detail.
• Proficient in handling telecalling software and CRM systems.
• Ability to work under pressure and meet targets.
• Demonstrated ability to resolve customer issues effectively and maintain high levels of customer satisfaction.
• Fluency in English and local languages as required.
• Positive attitude, patience, and ability to handle rejections gracefully.

Experience:

• 1 to 5 years of relevant experience in telecalling, telesales, or customer service roles.
• Prior experience in the business services industry or similar sector is an advantage.

Working Hours:

• Full-time position with flexible working hours based on business needs.
• Typically 9:00 AM to 6:00 PM, Monday to Saturday.
• Overtime may be required during peak business periods.

Knowledge, Skills, and Abilities:

• In-depth knowledge of telecalling techniques and best practices.
• Familiarity with using CRM tools to track customer interactions.
• Basic knowledge of sales principles and customer relationship management.
• Strong problem-solving skills and the ability to handle difficult customers diplomatically.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and development programs.
• Health and wellness benefits.
• Friendly and supportive work environment.
• Flexible working hours and the possibility of remote work depending on performance.

Why Join Fresher Jobs:

Fresher Jobs is a leading company that offers a dynamic work environment where you can grow professionally and personally. By joining us as a Business Associate – Telecalling, you’ll be part of a team that values hard work, innovation, and customer satisfaction. You will have the opportunity to develop your skills, advance your career, and contribute to the company’s success.

How to Apply:

Interested candidates can apply by sending their resume and a cover letter to us. Please mention the job title “Business Associate – Telecalling” in the subject line. Shortlisted candidates will be contacted for further assessment, including an interview and telecalling skill test.