Receptionist and Telephone Operator – Delhi Heart Hospital – Delhi/NCR

Job Summary

Delhi Heart Hospital is seeking a dedicated and professional Receptionist and Telephone Operator to join our team. This role is vital for creating a welcoming environment for patients and visitors while efficiently managing communication flows. The ideal candidate will possess excellent interpersonal skills, a strong customer service orientation, and the ability to handle multiple tasks in a fast-paced healthcare setting.

Key Responsibilities

• Greet patients and visitors warmly and assist them with inquiries.
• Answer incoming calls promptly and professionally, directing calls to appropriate departments.
• Schedule appointments and manage patient records with accuracy.
• Maintain a clean and organized reception area.
• Provide information regarding hospital services, procedures, and policies.
• Collaborate with medical staff to ensure smooth patient flow and communication.
• Handle patient complaints with empathy and professionalism, escalating issues as needed.
• Perform clerical duties such as data entry, filing, and documentation.
• Assist with administrative tasks as assigned by management.

Required Skills and Qualifications

• Proven experience as a receptionist or in a similar role, preferably in a healthcare setting.
• Proficient in using office equipment and software (e.g., MS Office Suite, electronic medical records systems).
• Excellent verbal and written communication skills in English and Hindi.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Compassionate demeanor with a patient-centered approach.

Experience

• Minimum of 1-2 years of experience in a receptionist or administrative support role.
• Experience in a healthcare or hospital environment is highly desirable.

Working Hours

• Full-time position; shifts may include evenings and weekends as per hospital operational needs.

Knowledge, Skills, and Abilities

• Understanding of medical terminology and hospital protocols.
• Ability to work in a high-pressure environment with a calm and professional demeanor.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

• Competitive salary package.
• Health insurance coverage.
• Paid time off and holidays.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.

Why Join

Joining Delhi Heart Hospital means becoming part of a dedicated team committed to providing exceptional healthcare. We prioritize our employees well-being and professional growth, ensuring you have the tools and support needed to succeed in your role. Experience a fulfilling career while making a positive impact on the lives of our patients.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to us or apply through our website. Please include Receptionist and Telephone Operator Application in the subject line. We look forward to welcoming you to our team!