Customer Servicet Voice / Non-Voice/Blended

Job Summary

At Fresher Jobs, we are committed to providing exceptional customer service and support to our clients. We are seeking enthusiastic and dedicated Customer Service Representatives for Voice, Non-Voice, and Blended roles. The ideal candidate will be passionate about helping customers, possess excellent communication skills, and have a keen ability to solve problems. Join our dynamic team and contribute to enhancing customer satisfaction while developing your career in a supportive environment.

Key Responsibilities

• Handle customer inquiries and complaints through various communication channels (phone, email, chat).
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues efficiently and effectively, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to meet and exceed service level agreements (SLAs).
• Assist in the training and onboarding of new staff members.
• Continuously seek to improve service processes and enhance customer satisfaction.
• Stay updated on product knowledge and industry trends to provide informed assistance.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.
• Proficiency in using computers and customer service software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to think critically.
• Excellent interpersonal skills and a customer-centric approach.
• Flexibility to work varied shifts, including evenings and weekends.

Experience

• Previous experience in a customer service role is preferred but not mandatory.
• Fresh graduates are encouraged to apply, as we provide comprehensive training.
• Familiarity with CRM systems and practices is a plus.

Working Hours

• Full-time positions typically require 40 hours per week, with potential shifts ranging from 8 AM to 10 PM.
• Part-time options available based on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and practices.
• Ability to adapt to new technologies and tools.
• Capacity to handle stress and maintain composure in challenging situations.
• Strong attention to detail and organizational skills.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development.
• Health insurance and wellness programs.
• Opportunities for career advancement within the company.
• A supportive and inclusive work environment.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in nurturing talent and fostering a culture of growth. You will have the opportunity to work with a passionate team dedicated to providing outstanding customer service. We value diversity and inclusion, ensuring that every employee feels valued and empowered. Join us and take the next step in your career while making a positive impact on our customers experiences!

How to Apply

Interested candidates are invited to submit their resumes and cover letters to us. Please include Customer Service Representative Application in the subject line. We look forward to hearing from you!