Job Summary:
Fresher Jobs is seeking a dedicated and dynamic BPO Executive to join our growing team in Delhi. This role is pivotal in delivering outstanding customer service and support to our clients. The ideal candidate will possess excellent communication skills and a passion for helping customers, contributing to the overall success of our operations. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound and outbound calls to assist customers with inquiries and issues.
- Provide accurate information and solutions regarding products and services.
- Maintain a high level of customer satisfaction by resolving complaints effectively.
- Document all interactions in the customer relationship management (CRM) system.
- Collaborate with team members to improve processes and enhance service quality.
- Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development programs to improve skills and knowledge.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using computers and familiarity with CRM software.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong attention to detail and organizational skills.
- Team player with a positive attitude and willingness to learn.
Experience:
- Prior experience in a BPO or customer service role is preferred but not mandatory.
- Fresh graduates with relevant skills and enthusiasm are encouraged to apply.
Working Hours:
- Full-time position with shifts available (day and night shifts).
- Flexibility to work weekends and holidays as required.
Knowledge, Skills, and Abilities:
- Basic understanding of customer service principles and practices.
- Ability to empathize with customers and address their needs promptly.
- Strong interpersonal skills to build rapport with customers and colleagues.
- Adaptability to changing situations and the ability to handle stress.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive training and career development opportunities.
- Health insurance and other employee benefits.
- Friendly and supportive work environment.
- Opportunities for advancement within the company.
Why Join:
At Fresher Jobs, we believe in investing in our employees and fostering a culture of growth and development. You will have the opportunity to work with a talented team, gain valuable experience in the BPO sector, and contribute to the success of our clients. Join us to embark on a rewarding career path where your contributions make a difference.
How to Apply:
If you are enthusiastic about providing excellent customer service and want to be part of a dynamic team, we want to hear from you! Please submit your resume and a cover letter detailing your interest in the position to us. Applications will be accepted until deadline. We look forward to welcoming you to the Fresher Jobs family!
