Entry Level IT Support Role

Job Summary

Fresher Jobs is seeking a motivated and tech-savvy individual to join our team as an Entry Level IT Support Specialist. This role is perfect for recent graduates or those looking to begin their careers in IT support. You will be responsible for assisting our users with technical issues, ensuring smooth IT operations, and contributing to a positive work environment. If you have a passion for technology and a desire to help others, this is the perfect opportunity for you.

Key Responsibilities

• Provide first-level support to users via phone, email, and in-person for various IT-related issues.
• Diagnose and troubleshoot hardware and software problems, escalating complex issues to senior staff when necessary.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Assist in onboarding new employees with their IT setups and ensure they have the necessary tools to succeed.
• Maintain accurate records of support requests and resolutions in our ticketing system.
• Collaborate with the IT team to implement improvements to systems and processes.
• Participate in training sessions to enhance your technical knowledge and skills.
• Assist in maintaining inventory of IT equipment and supplies.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field preferred, or relevant experience.
• Basic knowledge of computer hardware, software, and networking concepts.
• Strong problem-solving skills and a willingness to learn.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite and familiarity with operating systems (Windows, macOS, Linux).

Experience

• No prior professional experience is required, but internships or relevant coursework in IT support are a plus.
• Experience in customer service is beneficial.

Working Hours

• Full-time position with a standard 40-hour workweek.
• Occasional overtime may be required during peak periods or to meet project deadlines.

Knowledge, Skills, and Abilities

• Ability to work independently and manage multiple tasks effectively.
• A strong attention to detail and organizational skills.
• Willingness to stay current with the latest technology trends and developments.
• A proactive attitude towards problem-solving and user support.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health insurance plan.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.

Why Join Fresher Jobs?

At Fresher Jobs, we value innovation, collaboration, and personal growth. We are committed to providing our employees with the resources and support they need to succeed. As part of our team, you will have the opportunity to work with experienced professionals, gain hands-on experience, and develop your career in the ever-evolving IT field. Join us and be part of a dynamic and forward-thinking company!

How to Apply

If you are ready to launch your career in IT support, we would love to hear from you! Please submit your resume and a cover letter detailing your interest in the position to us. Applications will be accepted until closing date. We look forward to reviewing your application and potentially welcoming you to our team at Fresher Jobs!