International Voice Process work from home

Job Summary

Fresher Jobs is seeking enthusiastic and motivated individuals for our International Voice Process team. As a member of this team, you will be responsible for delivering exceptional customer service to clients across various sectors. This is a fantastic opportunity for candidates looking to kickstart their careers in a dynamic and supportive work environment, while enjoying the flexibility of working from home.

Key Responsibilities

• Handle inbound and outbound calls for international customers, ensuring high levels of customer satisfaction.
• Provide accurate information regarding products and services, addressing inquiries and resolving issues efficiently.
• Maintain comprehensive records of customer interactions in our CRM system.
• Collaborate with team members to enhance service delivery and improve customer experience.
• Participate in training sessions and workshops to continually develop product knowledge and customer service skills.
• Adhere to company policies and procedures, maintaining confidentiality and compliance at all times.

Required Skills and Qualifications

• Excellent verbal communication skills in English; proficiency in additional languages is a plus.
• Strong listening skills with the ability to understand and empathize with customer needs.
• Proficient in using computers and familiar with basic software applications.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving skills and a positive attitude towards challenges.

Experience

• Prior experience in a customer service or voice process role is preferred but not mandatory; freshers are encouraged to apply.
• Familiarity with international call handling and customer service best practices is advantageous.

Working Hours

• Flexible working hours available; candidates should be willing to work in shifts to accommodate international time zones.

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail.
• Ability to adapt to changing situations and handle multiple tasks simultaneously.
• Customer-centric mindset with a passion for delivering top-notch service.
• Basic knowledge of CRM systems and call center operations is desirable.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training program to equip you with the necessary skills.
• Flexible work schedule allowing for work-life balance.
• Opportunity to grow within a vibrant and expanding company.
• Access to online resources and courses for continuous learning.

Why Join Us?

At Fresher Jobs, we value our employees and believe in fostering a positive work culture. We provide opportunities for personal and professional growth, ensuring that our team is well-equipped to handle the demands of the customer service landscape. Join us to be a part of a forward-thinking organization that champions innovation and collaboration.

How to Apply

If you are ready to embark on an exciting career with Fresher Jobs, please submit your resume and a cover letter detailing your interest in the International Voice Process role. Applications can be sent to us or submitted through our careers page. We look forward to welcoming you to our team!