Job Summary
Fresher Jobs is seeking enthusiastic and motivated individuals to join our dynamic team as Voice & Non-Voice Call Center Agents. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support across various communication channels. You will engage with clients to resolve inquiries, offer solutions, and ensure a positive customer experience. This position is ideal for those looking to kickstart their careers in customer service, with ample opportunities for growth and development within our organization.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chat inquiries with professionalism and efficiency.
- Provide accurate information and resolve customer issues promptly, ensuring customer satisfaction.
- Document interactions with customers in our CRM system, maintaining detailed records for future reference.
- Collaborate with team members and supervisors to enhance service delivery and resolve complex inquiries.
- Participate in training sessions and meetings to stay updated on product knowledge and customer service best practices.
- Meet individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong listening skills and a customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in basic computer applications and CRM software.
- Adaptability and willingness to learn new processes and technologies.
Experience
- Previous experience in customer service or call center roles is a plus, but not mandatory.
- Fresh graduates and candidates seeking entry-level positions are encouraged to apply.
Working Hours
- Flexible shifts available, including full-time and part-time options.
- Must be willing to work evenings, weekends, and holidays as needed.
Knowledge, Skills, and Abilities
- Familiarity with customer service principles and practices.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Empathy and patience in dealing with customer inquiries.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive training program to enhance skills and knowledge.
- Opportunities for career advancement within the company.
- Health and wellness benefits, including medical insurance.
- Employee recognition programs and team-building activities.
Why Join
At Fresher Jobs, we believe in fostering a supportive and inclusive work environment where every team member can thrive. You will have the opportunity to work with a diverse group of professionals, develop your skills, and make a meaningful impact on our customers experiences. Join us and be part of a company that values innovation, collaboration, and growth.
How to Apply
If you are ready to embark on a rewarding career as a Voice & Non-Voice Call Center Agent, we want to hear from you! Please submit your resume and a brief cover letter outlining your interest in the position to us. Applications will be accepted on a rolling basis until the position is filled. Join us at Fresher Jobs and take the first step towards a fulfilling career in customer service!
