Hiring for Phone Banking Officer- International Bpo

Job Summary

Fresher Jobs is seeking dynamic and customer-oriented individuals for the position of Phone Banking Officer in our International BPO division. As a Phone Banking Officer, you will play a pivotal role in delivering exceptional service to our global clients. Your primary responsibility will be to assist customers with their banking inquiries, resolve issues efficiently, and promote our banking products and services. This position offers an excellent opportunity for individuals looking to kick-start their careers in the banking and finance sector.

Key Responsibilities

• Handle incoming calls from customers, providing accurate information and support regarding banking products and services.
• Resolve customer inquiries and complaints in a professional and timely manner.
• Maintain a high level of customer satisfaction by demonstrating strong interpersonal skills and effective communication.
• Update customer accounts and records accurately using the companys CRM systems.
• Collaborate with other departments to ensure customer issues are addressed and resolved.
• Assist in promoting banking products and services, contributing to sales targets and goals.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.
• Adhere to company policies, procedures, and compliance regulations.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a customer-centric approach.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using computer systems and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult situations with patience and professionalism.
• Familiarity with banking products and services is a plus.

Experience

• Fresh graduates are encouraged to apply; prior experience in customer service or banking is an advantage.
• Experience in an international BPO setting is preferred but not mandatory.

Working Hours

• Full-time position with a rotating shift schedule, including weekends and holidays.
• Flexibility to work in different time zones as required.

Knowledge, Skills, and Abilities

• Strong organizational skills and the ability to multitask.
• Proactive approach to resolving customer issues.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and development programs.
• Health and wellness benefits, including medical insurance.
• Opportunities for career advancement within the company.
• Employee engagement activities and team-building events.

Why Join Us?

At Fresher Jobs, we believe in nurturing talent and providing our employees with a supportive and rewarding work environment. As a Phone Banking Officer, you will be part of a dynamic team that values innovation and excellence in customer service. We are committed to your growth and success, offering you the chance to develop your skills and advance your career in the banking sector.

How to Apply

If you are passionate about customer service and eager to start your career in the banking industry, we would love to hear from you! Please submit your resume and a cover letter detailing your interest in the position to us. We look forward to welcoming you to our team!