Hiring For Customer Service Executives – Hybrid Work Model

Job Summary

Fresher Jobs is seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Executives. This hybrid role allows you to work both from home and in our office, providing flexibility while you deliver exceptional service to our clients. As a key player in our organization, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about helping others and thrive in a dynamic environment, we would love to hear from you!

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers in troubleshooting and resolving issues related to products and services.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with other departments to ensure seamless service delivery and problem resolution.
• Provide feedback and insights to management regarding customer trends and concerns.
• Participate in training and development sessions to improve product knowledge and customer service skills.
• Adhere to company policies and procedures to ensure compliance and quality assurance.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using computer systems and software, including CRM tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Flexibility to adapt to changing priorities and work schedules.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Fresh graduates are encouraged to apply.

Working Hours

• Full-time position with a flexible schedule, including both in-office and remote work days. Specific hours may vary based on business needs.

Knowledge, Skills, and Abilities

• Basic understanding of customer service principles and practices.
• Ability to work independently and collaboratively within a team.
• Familiarity with customer service software and tools is a plus.
• Strong interpersonal skills to build rapport with customers and team members.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work schedule with a hybrid model.
• Opportunities for professional development and career advancement.
• Health and wellness benefits, including medical insurance.
• Paid time off and holidays.
• A positive and inclusive work culture.

Why Join

At Fresher Jobs, we value our employees and strive to create a supportive and engaging work environment. Joining our team means becoming part of a company that prioritizes growth, innovation, and collaboration. You will have the opportunity to enhance your skills while contributing to a team dedicated to providing outstanding customer service.

How to Apply

Interested candidates are invited to submit their resumes and a cover letter detailing their relevant experience and why they would be a great fit for this role. Please send your application to us with the subject line Customer Service Executive Application. We look forward to welcoming you to our team!