Job Summary
Fresher Jobs is seeking a dedicated and enthusiastic Chat Support Executive for our night shift operations. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service through online chat. You will play a critical role in enhancing customer satisfaction, addressing inquiries, and resolving issues efficiently. This position requires a proactive approach, excellent communication skills, and a strong commitment to delivering a positive experience to our customers.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries via chat.
- Assist customers with product-related questions, order tracking, and issue resolution.
- Maintain a high level of professionalism and empathy while engaging with customers.
- Document customer interactions and follow up on outstanding issues.
- Collaborate with team members and other departments to enhance service delivery.
- Identify and escalate priority issues to management when necessary.
- Participate in training and development sessions to improve product knowledge and customer service skills.
- Adhere to company policies and procedures to ensure compliance and customer satisfaction.
Required Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using chat support software and customer relationship management (CRM) tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic knowledge of customer service principles and practices.
- Strong interpersonal skills and a positive attitude.
Experience
- Previous experience in a customer service role, preferably in a chat support environment, is highly desirable.
- Familiarity with e-commerce or technology sectors is a plus.
Working Hours
- Night shift from 10 PM to 6 AM (flexible shift options may be available).
Knowledge, Skills, and Abilities
- Ability to adapt to changing situations and handle customer complaints professionally.
- Strong computer skills, including proficiency in Microsoft Office Suite and chat support platforms.
- Familiarity with social media platforms and online communication trends.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive training and development programs.
- Flexible work schedule to accommodate personal commitments.
- Health and wellness benefits, including medical and dental coverage.
- Opportunity for career advancement within the company.
Why Join
At Fresher Jobs, we believe in nurturing talent and providing a supportive environment for growth. You will be part of a dynamic team that values collaboration and innovation. With our commitment to employee development and a focus on work-life balance, you will thrive in your role and contribute to our mission of delivering exceptional customer service.
How to Apply
If you are passionate about customer service and ready to take on a challenging yet rewarding role, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience to us. Applications will be accepted until closing date. Join us at Fresher Jobs and be a part of a team that is dedicated to making a difference!
