Job Summary
Fresher Jobs is seeking a dedicated and compassionate Home Care Scheduler/Coordinator to join our team on a night shift and on-call basis. The ideal candidate will play a vital role in ensuring that our clients receive the highest quality of care in a timely manner. You will be responsible for coordinating schedules, managing caregiver assignments, and providing support to both clients and staff. This position is essential in maintaining the smooth operation of our home care services, ensuring that every clients needs are met effectively and efficiently.
Key Responsibilities
- Coordinate and schedule caregivers for home care visits based on client needs and staff availability.
- Act as the primary point of contact for caregivers and clients during night shifts and on-call hours.
- Monitor and manage caregiver performance, providing guidance and support as needed.
- Respond promptly to client inquiries, concerns, and emergencies, ensuring a high level of customer service.
- Maintain accurate records of schedules, client information, and caregiver assignments.
- Collaborate with healthcare professionals and family members to ensure comprehensive care plans are followed.
- Participate in training and development initiatives for caregivers to enhance service delivery.
- Conduct regular assessments of client needs and adjust schedules accordingly.
- Adhere to company policies and regulatory standards regarding home care services.
Required Skills and Qualifications
- Proven experience in scheduling, coordination, or administrative roles, preferably in the healthcare or home care sector.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Proficient in using scheduling software and Microsoft Office Suite.
- Ability to handle stressful situations calmly and effectively.
- Knowledge of home care regulations and best practices is a plus.
Experience
- Minimum of 2 years of experience in a scheduling or coordination role, ideally within the healthcare or home care industry.
- Previous experience in a supervisory or leadership capacity is advantageous.
Working Hours
- Night Shift: 10:00 PM – 6:00 AM (on a rotating basis).
- On-call duties as required.
Knowledge, Skills, and Abilities
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with medical terminology and home care practices.
- Compassionate and empathetic approach to client care.
- Ability to work independently as well as part of a team.
- Attention to detail and accuracy in all tasks.
Benefits
- Competitive salary with opportunities for overtime pay.
- Flexible scheduling options.
- Comprehensive training and professional development programs.
- Health insurance and retirement plan options.
- Paid time off and holiday pay.
- Supportive work environment with a focus on employee well-being.
Why Join
Joining Fresher Jobs means becoming part of a compassionate and dedicated team committed to enhancing the quality of life for our clients. We value our employees and strive to provide an inclusive and empowering work environment where you can grow and thrive. If you are passionate about making a difference in the lives of others and want to be part of a supportive community, we would love to hear from you.
How to Apply
To apply for the Home Care Scheduler/Coordinator position, please submit your resume and a cover letter outlining your relevant experience to us. We look forward to reviewing your application and discussing how you can contribute to our team at Fresher Jobs.
