Technical Support Representative (French) – Night shift

Job Summary

Fresher Jobs is seeking a dedicated and dynamic Technical Support Representative who is fluent in French to join our night shift team. In this role, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and ensuring a high level of customer satisfaction. As part of a fast-paced environment, you will be the first point of contact for our customers, handling inquiries and troubleshooting problems effectively.

Key Responsibilities

• Provide high-quality technical support to customers via phone, email, and chat in French.
• Diagnose and resolve technical issues related to software, hardware, and network connectivity.
• Collaborate with other departments to escalate complex issues and ensure timely resolution.
• Maintain detailed documentation of customer interactions and technical issues.
• Stay updated on product changes and new technologies to enhance service delivery.
• Conduct follow-up calls to ensure customer satisfaction and proper issue resolution.
• Participate in training sessions and contribute to the development of support materials.

Required Skills and Qualifications

• Fluency in French (spoken and written) is essential; proficiency in English is a plus.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills with a customer-oriented attitude.
• Familiarity with computer systems and troubleshooting techniques.
• Ability to work independently and as part of a team in a fast-paced environment.

Experience

• Previous experience in a technical support or customer service role is preferred.
• Experience working with diverse customers and resolving technical issues is a plus.
• Familiarity with helpdesk software and ticketing systems is advantageous.

Working Hours

• Night shift hours: 10 PM to 6 AM (exact hours may vary based on business needs).
• Flexibility to work weekends and holidays as required.

Knowledge, Skills, and Abilities

• Strong understanding of technical concepts and systems.
• Ability to adapt to new technologies and software quickly.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and professional in stressful situations.
• A passion for helping others and a commitment to providing exceptional service.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Flexible work environment with night shift differentials.
• Employee recognition programs and team-building activities.

Why Join

At Fresher Jobs, we value innovation, collaboration, and personal growth. Joining our team means becoming part of a dynamic and supportive environment where your contributions are recognized and valued. We prioritize employee well-being and foster a culture that encourages learning and development.

How to Apply

If you are a motivated individual looking to make a difference in customer support, we invite you to apply for the Technical Support Representative position. Please submit your resume and a cover letter outlining your qualifications and experience to us. We look forward to welcoming you to our team!