Job Summary
Cognizant is seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will serve as the first point of contact for our clients, ensuring their inquiries and issues are addressed promptly and effectively. Your expertise in customer service will play a crucial role in maintaining our commitment to excellence and enhancing customer satisfaction. You will work in a fast-paced environment, collaborating with various teams to provide solutions that meet our clients needs.
Key Responsibilities
- Serve as the primary contact for customer inquiries, providing timely and accurate information.
- Resolve customer complaints and issues through effective problem-solving techniques.
- Document and track customer interactions using our CRM systems.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolutions.
- Maintain a deep understanding of our products and services to assist customers effectively.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
- Conduct follow-ups with customers to ensure their issues are resolved to their satisfaction.
- Participate in training sessions to stay updated on product changes and company policies.
Required Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-centric approach.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Adaptability to changing priorities and willingness to learn.
Experience
- Previous experience in a customer support or related role preferred.
- Familiarity with customer service best practices and procedures.
- Experience in a technology-driven environment is a plus.
Working Hours
- Full-time position with shifts that may include evenings and weekends based on business needs.
- Flexibility in working hours to accommodate customer demands.
Knowledge, Skills, and Abilities
- Knowledge of customer service principles and practices.
- Strong organizational skills and attention to detail.
- Ability to handle difficult situations with empathy and professionalism.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with data analysis and reporting tools is a plus.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Retirement savings plan with company match.
- Paid time off and flexible work arrangements.
- Opportunities for professional development and career advancement.
Why Join Cognizant?
At Cognizant, we believe in fostering a culture of innovation and collaboration. Joining our team means becoming part of a global company that values diversity, inclusion, and personal growth. We offer a supportive work environment where your ideas are valued, and you can make a real impact on our customers and the business. Be part of a team that is dedicated to delivering exceptional service and driving success.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and interest in the Customer Support Representative position. Please send your application to us with the subject line Customer Support Representative Application. We look forward to hearing from you!
