Sutherland Careers, Work from Home Jobs in India

Job Summary

Sutherland Global Services Ltd is seeking a dynamic and motivated Customer Service Associate to join our team. This remote position offers the opportunity to work from the comfort of your home while delivering exceptional service to our clients. As a Customer Service Associate, you will play a pivotal role in enhancing customer satisfaction, resolving inquiries, and providing support across various channels.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service.
• Assist customers with product information, order processing, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and achieve departmental goals.
• Identify customer needs and recommend appropriate products and services.
• Escalate complex issues to senior team members when necessary.
• Stay updated on product knowledge and company policies to provide accurate information.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficient in using computers and navigating multiple software applications.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Patience and empathy when dealing with customers.
• Prior experience in customer service or a related field is a plus.

Experience

• A minimum of 1 year of experience in a customer service role is preferred.
• Familiarity with CRM software and call center technology is an advantage.

Working Hours

• This is a full-time position requiring flexibility to work in shifts, including evenings and weekends, based on business needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.
• Ability to work independently with minimal supervision.
• Capacity to adapt to a fast-paced and changing environment.
• Knowledge of industry trends and customer service technologies.

Benefits

• Competitive salary and performance-based incentives.
• Work-from-home flexibility.
• Comprehensive training and ongoing professional development.
• Health insurance and wellness programs.
• Opportunities for career advancement within a global company.

Why Join Sutherland?

At Sutherland Global Services Ltd, we are committed to fostering a diverse and inclusive work environment. We believe in empowering our employees through continuous learning and career development opportunities. By joining our team, you will be part of a forward-thinking organization that values innovation and collaboration.

How to Apply

If you are passionate about customer service and ready to make a difference, we invite you to apply! Please submit your resume and a cover letter detailing your experience and interest in the role to us.