Business Support, Customer Service

Job Summary

At Fresher Jobs, we are dedicated to providing exceptional customer service and comprehensive business support solutions. We are seeking a dynamic and motivated individual to join our team as a Business Support Customer Service Representative. This role is pivotal in ensuring that our clients receive outstanding support, enhancing their overall experience with our services. The ideal candidate will possess excellent communication skills and a passion for helping others, while also demonstrating a strong commitment to our company values.

Key Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and providing solutions in a timely manner.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process customer orders, inquiries, and complaints accurately and efficiently.
• Collaborate with various departments to ensure seamless service delivery and resolve customer issues.
• Document customer interactions in our CRM system, ensuring all information is accurate and up-to-date.
• Assist in developing and implementing customer service policies and procedures to improve service efficiency.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback for continuous improvement.
• Participate in training and development sessions to enhance product knowledge and service skills.

Required Skills and Qualifications

• Bachelors degree or equivalent experience in business administration, communications, or a related field.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and time-management skills.

Experience

• Previous experience in customer service or a support role is preferred, but not required.
• Experience in a business support environment is a plus.

Working Hours

• Full-time position, with flexible hours available. Typical shifts may include weekdays and occasional weekends.

Knowledge, Skills, and Abilities

• A strong understanding of customer service principles and practices.
• Ability to handle stressful situations and maintain professionalism.
• Knowledge of business operations and procedures.
• Adaptability to new technologies and systems.
• Team-oriented mindset with a focus on collaboration.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.
• A dynamic and inclusive work environment.

Why Join

Joining Fresher Jobs means becoming part of a forward-thinking company that values its employees and their contributions. We foster a culture of innovation and support, encouraging our team members to share ideas and drive change. By joining us, you will have the opportunity to grow both personally and professionally while making a positive impact in the lives of our customers.

How to Apply

If you are passionate about customer service and eager to contribute to a thriving team, we would love to hear from you! Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the Business Support Customer Service Representative role at Fresher Jobs. Applications can be sent to us with the subject line Business Support Customer Service Application.