Part-Time Customer Service Representative at Flipkart

Job Summary

Flipkart is seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our dynamic team. As a key point of contact for our customers, you will play a vital role in delivering exceptional service and support, ensuring customer satisfaction while representing our brand values. This position offers flexible working hours, making it an excellent opportunity for individuals seeking to balance work with other commitments.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the company database.
• Provide product information and support customers in navigating the Flipkart platform.
• Collaborate with other team members and departments to enhance customer experience and resolve issues.
• Stay updated on product knowledge and company policies to offer accurate information to customers.
• Identify opportunities for process improvement and provide feedback to enhance service delivery.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.
• Excellent listening skills with the ability to empathize and connect with customers.
• Proficient in using computers and familiar with CRM software and online communication tools.
• Strong problem-solving skills with a customer-centric mindset.
• Ability to work independently as well as part of a team.
• Attention to detail and ability to multitask in a fast-paced environment.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Experience in an e-commerce or retail environment is a plus.

Working Hours

• Flexible part-time hours, including weekends and holidays as needed.
• Ability to commit to a minimum of [X] hours per week.

Knowledge Skills and Abilities

• Understanding of customer service principles and practices.
• Familiarity with e-commerce trends and technology is an advantage.
• Ability to handle stressful situations calmly and professionally.
• Strong organizational skills and ability to prioritize tasks effectively.

Benefits

• Competitive hourly wage and performance-based incentives.
• Opportunity for career growth within a leading e-commerce company.
• Flexible scheduling to accommodate your personal commitments.
• Comprehensive training program to enhance your skills and knowledge.
• Employee discounts on products available on Flipkart.

Why Join

At Flipkart, we value our employees as our greatest asset. By joining our customer service team, you will become part of a vibrant workplace that fosters growth, innovation, and collaboration. You will have the chance to work with diverse teams, engage with customers, and make a positive impact on their shopping experience.

How to Apply

If you are passionate about customer service and want to be part of a leading e-commerce platform, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience and motivation for applying to us. We look forward to welcoming you to the Flipkart family!