Job Summary
Fresher Jobs is seeking a dynamic and customer-oriented Customer Service Representative to join our Birmingham, AL team. In this role, you will serve as the first point of contact for our clients, providing exceptional service and support to ensure a positive customer experience. You will handle inquiries, resolve issues, and foster long-term relationships with our customers. This is a fantastic opportunity for someone passionate about delivering high-quality service in a fast-paced environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services, addressing any customer concerns or questions.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Maintain customer records and document interactions in the companys CRM system.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Identify trends in customer feedback and work with management to implement solutions.
- Participate in training and development programs to enhance product knowledge and customer service skills.
- Adhere to company policies and procedures while maintaining confidentiality.
Required Skills and Qualifications
- High school diploma or equivalent; bachelors degree is a plus.
- Proven experience in a customer service role, preferably in a call center or retail environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Demonstrated ability to work collaboratively in a team setting.
Experience
- Minimum of 1-2 years of experience in customer service or related fields.
- Experience in handling customer complaints and providing effective solutions.
- Familiarity with customer service software and tools.
Working Hours
- Full-time position with flexible shifts available.
- Typical shifts may include evenings and weekends.
Knowledge, Skills, and Abilities
- Strong interpersonal skills with a customer-centric mindset.
- Ability to remain calm and professional in stressful situations.
- Adaptability to new processes and technologies.
- Strong organizational skills and ability to prioritize tasks effectively.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- Employee discounts and wellness programs.
Why Join
At Fresher Jobs, we are committed to creating a supportive and inclusive workplace where every employee can thrive. You will have the opportunity to work with a diverse team dedicated to providing exceptional service to our customers. We value your contributions and offer a positive work environment that encourages growth and innovation.
How to Apply
If you are passionate about customer service and are looking to make a difference, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to [email address] with the subject line Customer Service Representative Application. Applications will be accepted until application deadline. Join Fresher Jobs today and be a part of a team that values excellence in service!
