Overnight Customer Care and Technical Support Advisor

Job Summary

Fresher Jobs is seeking a dedicated and dynamic Overnight Customer Care and Technical Support Advisor to join our team. In this role, you will be the first point of contact for our customers during overnight hours, ensuring that they receive exceptional support and guidance. Your primary responsibilities will include troubleshooting technical issues, responding to customer inquiries, and providing solutions that enhance customer satisfaction. This position is ideal for individuals who are passionate about customer service and possess strong problem-solving skills.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat during overnight shifts.
• Troubleshoot and resolve technical issues related to our products and services.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Identify and recommend improvements to enhance customer experience.
• Stay updated on product knowledge and technical specifications to effectively assist customers.
• Monitor and respond to customer feedback on various platforms.
• Participate in training sessions to continually enhance skills and knowledge.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using computer systems and customer support software.
• Ability to work independently and manage time effectively during overnight shifts.
• Patience and empathy when dealing with frustrated or confused customers.
• Familiarity with technical support processes and troubleshooting methodologies is a plus.

Experience

• Prior experience in customer service or technical support roles is preferred.
• Experience working overnight shifts or in a similar fast-paced environment is advantageous.

Working Hours

• This is an overnight position, requiring flexibility to work evenings and weekends as needed.
• Specific shifts may vary; candidates should be willing to adjust their schedule as necessary.

Knowledge, Skills, and Abilities

• Knowledge of basic technical troubleshooting for software and hardware issues.
• Ability to learn quickly and adapt to new technologies and processes.
• Strong organizational skills and attention to detail.
• Ability to remain calm under pressure and handle multiple tasks simultaneously.

Benefits

• Competitive salary with opportunities for overtime pay.
• Comprehensive health and dental insurance.
• Paid time off and flexible scheduling options.
• Professional development opportunities and ongoing training.
• Employee discounts on products and services.

Why Join Fresher Jobs?

At Fresher Jobs, we value our employees and strive to create a supportive and inclusive work environment. As an Overnight Customer Care and Technical Support Advisor, you will have the opportunity to grow your skills and make a meaningful impact on our customers experiences. Join us and be part of a dynamic team that is committed to excellence in customer service.

How to Apply

If you are passionate about providing outstanding customer support and possess the necessary skills, we invite you to apply for the Overnight Customer Care and Technical Support Advisor position. Please submit your resume and a cover letter detailing your relevant experience to us. We look forward to hearing from you!