Job Summary
CISCO is seeking a dedicated and skilled Voice Engineer to join our dynamic team in a remote capacity. This position is primarily focused on supporting our voice communication systems and ensuring optimal performance for our clients. As a Voice Engineer, you will leverage your expertise in Cisco voice technologies to manage, maintain, and troubleshoot voice systems, contributing to seamless communication across the organization. This role requires a commitment to working night shifts, catering to our global clientele and supporting their needs during off-peak hours.
Key Responsibilities
- Design, implement, and maintain Cisco voice solutions, including VoIP and Unified Communications.
- Monitor voice network performance and troubleshoot issues to ensure minimal downtime and high availability.
- Collaborate with cross-functional teams to integrate voice solutions with other IT services.
- Provide Tier 2 and Tier 3 support for voice-related incidents and service requests.
- Conduct regular system audits and performance assessments, implementing improvements as necessary.
- Maintain documentation of voice systems configurations, processes, and procedures.
- Stay current with industry trends and emerging technologies related to voice communications.
Required Skills and Qualifications
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Cisco certifications (e.g., CCNA Voice, CCNP Voice) are highly desirable.
- Proven experience in implementing and supporting Cisco voice technologies.
- Proficiency in IP telephony, voice gateways, and collaboration tools.
- Strong troubleshooting skills and ability to resolve complex technical issues.
- Excellent communication skills, both verbal and written, to interact effectively with clients and team members.
Experience
- Minimum of 3-5 years of experience in voice engineering or related roles.
- Hands-on experience with Cisco Unified Communications Manager (CUCM), Cisco Unity, and related products.
- Experience with call center technologies and solutions is a plus.
Working Hours
This position requires night shift availability to accommodate global client needs. Shifts will typically run from 10 PM to 6 AM (local time), with flexibility as required based on project demands.
Knowledge, Skills, and Abilities
- In-depth understanding of VoIP protocols (SIP, H.323, MGCP) and network design principles.
- Familiarity with network security practices related to voice systems.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Commitment to continuous learning and professional development in voice technologies.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company matching.
- Generous paid time off (PTO) and holiday leave.
- Access to ongoing training and professional development opportunities.
- Remote work flexibility and a supportive work environment.
Why Join
Joining CISCO means becoming part of a forward-thinking organization that values innovation and collaboration. We are committed to providing our employees with the resources and support they need to thrive in their careers. Our inclusive culture fosters teamwork, encourages personal growth, and rewards excellence. As a Voice Engineer, you will play a crucial role in enhancing communication technologies that make a difference for clients around the world.
How to Apply
If you are passionate about voice technologies and eager to contribute to a leading organization, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and interest in the position to us with the subject line CISCO Voice Engineer Application. We look forward to hearing from you!
