Customer Support Associate – Evening/Night Shift

Job Summary

Fresher Jobs is seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team during the evening and night shifts. As a key player in our customer service department, you will be responsible for delivering exceptional support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively. This role is perfect for individuals who thrive in fast-paced environments and are passionate about providing top-notch customer service.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via phone, email, and chat, providing accurate information and support.
• Issue Resolution: Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Documentation: Maintain detailed records of customer interactions and feedback in our CRM system.
• Collaboration: Work closely with team members and other departments to address customer needs and improve service processes.
• Feedback Loop: Gather customer feedback and insights to help improve products and services.
• Shift Handover: Communicate effectively with the incoming team to ensure seamless service continuity.
• Adherence to Policies: Follow company policies and procedures to maintain compliance and uphold service standards.

Required Skills and Qualifications

• Education: High school diploma or equivalent; further education is a plus.
• Communication Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Technical Proficiency: Familiarity with customer support software and basic computer skills.
• Problem-Solving: Strong analytical skills with the ability to think critically and resolve issues efficiently.
• Empathy: Demonstrated ability to understand and relate to customer needs and concerns.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Experience working night shifts or in a remote environment is a plus.

Working Hours

• Evening/Night shift availability, typically from 4 PM to 12 AM or 12 AM to 8 AM. Flexibility to work weekends and holidays may be required.

Knowledge, Skills, and Abilities

• Customer-Centric Mindset: Strong commitment to delivering outstanding customer service.
• Time Management: Ability to manage time effectively and prioritize tasks.
• Team Player: Collaborative spirit with a focus on team success.
• Resilience: Capacity to handle challenging situations with professionalism and grace.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance.
• Opportunities for professional development and career advancement.
• Flexible work hours and remote work options.
• Paid time off and holiday pay.
• Positive and inclusive work environment.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in nurturing talent and empowering our employees. By joining our team, you will become part of a vibrant company culture that values collaboration, innovation, and personal growth. We are committed to supporting our staffs professional journey and providing the tools and resources necessary to thrive in their roles.

How to Apply

If you are excited about this opportunity and meet the qualifications, please submit your resume and a cover letter detailing your relevant experience to us with the subject line Customer Support Associate Application. We look forward to welcoming you to our team!