Job Summary
Fresher Jobs is seeking a dynamic and results-driven Customer Care Sales Manager to join our remote team. This role is essential in enhancing customer satisfaction and driving sales growth through effective management of our customer service team. The ideal candidate will possess a strong background in customer service and sales, showcasing leadership skills and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Lead and mentor the customer care team to ensure high standards of service and sales performance.
- Develop and implement sales strategies to achieve revenue targets and enhance customer retention.
- Monitor team performance metrics, providing coaching and feedback to improve efficiency and service quality.
- Collaborate with cross-functional teams to address customer inquiries, resolve issues, and enhance service offerings.
- Conduct regular training sessions to ensure the team is knowledgeable about products, services, and best practices.
- Analyze customer feedback and sales data to identify trends and opportunities for improvement.
- Foster a positive team environment that encourages collaboration, innovation, and continuous improvement.
Required Skills and Qualifications
- Bachelors degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service and sales, with at least 3 years in a managerial role.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
- Strong analytical skills to interpret sales data and customer feedback.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Experience
- Minimum of 3 years of experience in customer service and sales management.
- Demonstrated success in developing and implementing sales strategies.
- Experience in a remote working environment is a plus.
Working Hours
- Flexible working hours with the expectation of availability during standard business hours (9 AM – 5 PM) in the relevant time zone.
- Occasional evening or weekend hours may be required for team meetings or training sessions.
Knowledge, Skills, and Abilities
- Strong leadership abilities and a commitment to team development.
- In-depth knowledge of customer service principles and practices.
- Ability to analyze and interpret data to make informed decisions.
- Exceptional problem-solving skills with a customer-first mindset.
- Adaptability to changing business needs and technologies.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible working environment with remote work options.
- Paid time off, including vacation and sick leave.
- Opportunities for professional development and career advancement.
Why Join
At Fresher Jobs, we believe that our people are our greatest asset. By joining our team, you will be part of a supportive and innovative environment that values collaboration and professional growth. We are dedicated to fostering a culture that encourages diversity, inclusivity, and respect, ensuring that everyone can thrive.
How to Apply
If you are passionate about customer care and sales management, and you meet the qualifications outlined above, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team to us. Join us at Fresher Jobs and take the next step in your career!
