Job Summary
Join the enchanting world of Disney as a Social Media Support Specialist, where your passion for customer service and social media will create magical experiences for our audience. In this role, you will engage with Disney fans across various social media platforms, providing exceptional support and fostering a sense of community. This position offers the flexibility of working from home while contributing to a brand that brings joy and imagination to millions worldwide.
Key Responsibilities
- Monitor and respond to customer inquiries and comments across social media platforms including Facebook, Twitter, Instagram, and others.
- Provide timely and accurate information regarding Disney products, services, and promotions, ensuring a high level of customer satisfaction.
- Collaborate with cross-functional teams to escalate issues and provide insights to improve customer experience.
- Develop and implement social media engagement strategies that align with Disneys brand values.
- Track and analyze social media metrics to measure engagement and effectiveness, reporting findings to management.
- Stay updated on industry trends and competitor activities to identify opportunities for enhancing our social media presence.
Required Skills and Qualifications
- Proven experience in customer service or social media support, preferably in a fast-paced environment.
- Strong written communication skills with the ability to convey information clearly and concisely.
- Familiarity with social media management tools and analytics.
- Ability to work collaboratively in a team-oriented environment.
- Excellent problem-solving skills and the capacity to handle difficult situations with professionalism and empathy.
- A genuine passion for the Disney brand and its values.
Experience
- Minimum of 1-2 years of experience in social media support, customer service, or a related field.
- Experience working with social media platforms and understanding their dynamics is preferred.
- Background in a customer-facing role is a plus, particularly in a remote setting.
Working Hours
- Flexible schedule required, including evenings, weekends, and holidays as needed.
- Full-time and part-time positions available.
Knowledge, Skills, and Abilities
- Proficiency in English; bilingual skills are a plus.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Attention to detail and commitment to quality.
- Capability to adapt to changing environments and prioritize effectively.
Benefits
- Competitive salary with opportunities for performance-based incentives.
- Comprehensive health benefits package, including medical, dental, and vision coverage.
- 401(k) plan with company matching.
- Employee discounts on Disney products and experiences.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
Why Join
At Disney, we believe in the power of storytelling and the impact it has on peoples lives. By joining our Social Media Support team, you become part of a dynamic and inclusive environment where creativity thrives. You will have the chance to connect with Disney fans around the world, share in their joy, and contribute to the magic that is Disney.
How to Apply
If you are ready to bring your customer service skills to a beloved brand, we invite you to apply! Please submit your resume and a cover letter detailing your experience and passion for the Disney brand. We look forward to welcoming you to our team!
