Job Summary
Amazon Seller Account Management is seeking a dedicated and detail-oriented professional to join our dynamic team. This role will focus on optimizing seller performance and enhancing customer satisfaction within the Amazon marketplace. As a key member of our team, you will support sellers in managing their accounts, driving sales growth, and ensuring compliance with Amazon policies. This position offers a unique opportunity to work in a fast-paced environment while leveraging analytical skills to provide actionable insights.
Key Responsibilities
- Act as the primary point of contact for Amazon sellers, addressing inquiries and providing guidance on account management.
- Analyze seller performance metrics to identify trends and areas for improvement, offering tailored recommendations to enhance their success.
- Collaborate with cross-functional teams, including marketing, operations, and customer service, to ensure a seamless seller experience.
- Monitor compliance with Amazon policies and guidelines, providing support to sellers in adhering to best practices.
- Develop and conduct training sessions and workshops for sellers to improve their understanding of platform features and tools.
- Utilize data analytics to create reports that measure seller performance and identify opportunities for growth.
- Manage seller onboarding processes, ensuring a smooth transition and integration into the Amazon marketplace.
- Stay updated on industry trends, market changes, and Amazon policies to provide informed guidance to sellers.
Required Skills and Qualifications
- Bachelors degree in Business Administration, Marketing, or a related field.
- Proven experience in account management, preferably within e-commerce or retail environments.
- Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent communication skills, both written and verbal, with the ability to build rapport with diverse stakeholders.
- Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with data analysis tools.
- Ability to work independently and collaboratively within a team-oriented environment.
Experience
- Minimum of 2-3 years of experience in account management, customer service, or related roles.
- Previous experience with Amazon Seller Central or similar e-commerce platforms is highly desirable.
- Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
Working Hours
- Full-time position, with flexible working hours to accommodate global seller needs.
- Occasional evenings or weekends may be required to support sellers in different time zones.
Knowledge, Skills, and Abilities
- In-depth understanding of e-commerce best practices and seller performance metrics.
- Strong problem-solving skills and the ability to think critically under pressure.
- Familiarity with digital marketing strategies and tools.
- Ability to adapt to a rapidly changing environment and handle multiple priorities.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company matching.
- Generous paid time off and holiday leave.
- Opportunities for professional development and career advancement.
Why Join
At Amazon Seller Account Management, you will be part of a passionate team dedicated to empowering sellers to thrive in the e-commerce landscape. We value innovation, diversity, and a customer-centric approach. Join us to contribute to a culture that encourages creativity, fosters professional growth, and rewards excellence.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and interest in the position. Please apply through our careers page at Amazon Careers. We look forward to welcoming you to our team!
