Home-Based Technical Support Advisor – UK Work from Home Job

Job Summary

Fresher Jobs is seeking a dedicated and tech-savvy Home-Based Technical Support Advisor to join our growing team. This position offers the opportunity to work from the comfort of your own home while providing exceptional customer service and technical support to our clients across the UK. The ideal candidate will have a passion for technology, strong communication skills, and the ability to troubleshoot effectively in a fast-paced environment.

Key Responsibilities

• Respond promptly to customer inquiries and provide support via phone, email, and chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Maintain a high level of customer satisfaction by providing timely and effective solutions.
• Document all interactions and resolutions in the customer relationship management (CRM) system.
• Collaborate with other team members to escalate complex issues and share knowledge.
• Participate in training sessions and stay updated on the latest product features and troubleshooting techniques.
• Follow company policies and procedures to ensure compliance and maintain quality standards.

Required Skills and Qualifications

• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.
• Proficiency in using CRM software and other support tools.
• A positive attitude and willingness to learn new technologies.

Experience

• Previous experience in a technical support or customer service role is preferred.
• Familiarity with remote support tools and ticketing systems is a plus.
• Experience in a fast-paced environment and handling multiple inquiries simultaneously.

Working Hours

• Full-time and part-time positions are available.
• Flexible shifts covering mornings, afternoons, evenings, and weekends.
• Ability to work from home with reliable internet access.

Knowledge Skills and Abilities

• Strong analytical skills to troubleshoot and resolve issues efficiently.
• Ability to work independently and manage time effectively.
• Empathy and patience when dealing with frustrated customers.
• Familiarity with common operating systems (Windows, macOS) and software applications.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive training and ongoing professional development.
• Flexible working hours and the option to work from home.
• Employee discounts and perks.
• Supportive and inclusive company culture.

Why Join

At Fresher Jobs, we value our employees and strive to create a collaborative environment where everyone can thrive. Joining our team means being part of a dynamic company that encourages growth, innovation, and teamwork. If you are looking for a role that allows you to utilize your technical skills while helping others, this is the perfect opportunity for you.

How to Apply

If you are ready to take the next step in your career as a Home-Based Technical Support Advisor, we invite you to apply! Please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for this position to us. We look forward to hearing from you!