Online Customer Service Representative – Indonesia Time Zone

Job Summary

Fresher Jobs is seeking a dedicated and customer-focused Online Customer Service Representative to join our dynamic team. This role is essential in delivering exceptional service to our clients in the Indonesia Time Zone. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a passion for helping others. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience that aligns with our companys values.

Key Responsibilities

• Respond to customer inquiries via online chat, email, and social media in a timely and professional manner.
• Provide accurate information regarding products and services, addressing questions and concerns effectively.
• Assist customers with troubleshooting issues and provide step-by-step guidance for resolutions.
• Maintain a high level of product knowledge to offer informed recommendations and solutions.
• Document customer interactions and feedback in our CRM system to ensure continuity and improvement in service.
• Collaborate with team members to identify trends in customer feedback and propose solutions to enhance the customer experience.
• Participate in training sessions to stay updated on new products, services, and customer service best practices.
• Uphold the companys customer service policies and procedures while striving for excellence.

Required Skills and Qualifications

• High school diploma or equivalent; relevant certification is a plus.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems, CRM software, and online communication tools.
• Ability to work independently and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine desire to assist customers.

Experience

• Previous experience in a customer service role, preferably in an online environment.
• Familiarity with customer service metrics and performance standards.
• Experience in handling customer complaints and providing satisfactory resolutions.

Working Hours

• Full-time position, operating within the Indonesia Time Zone.
• Flexibility to work evenings, weekends, and holidays as required.

Knowledge Skills and Abilities

• Strong interpersonal skills to build rapport with customers.
• Ability to remain calm and professional under pressure.
• Capability to learn new software and tools quickly.
• Empathy and patience to handle sensitive customer issues.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement.
• Health and wellness benefits, including medical insurance.
• Work-from-home flexibility and a supportive remote work culture.
• Paid time off and holiday pay.

Why Join

At Fresher Jobs, we believe in fostering a collaborative and inclusive work environment where every team member has the opportunity to thrive. Joining our team means becoming part of a forward-thinking company that values innovation, customer satisfaction, and employee growth. We offer the tools and support you need to excel in your role and make a real impact on our customers experiences.

How to Apply

If you are passionate about providing exceptional customer service and want to be part of a dedicated team, we invite you to apply. Please send your resume and a cover letter highlighting your relevant experience to us. We look forward to hearing from you!