Job Summary
Fresher Jobs is seeking a dedicated and enthusiastic Home-Based Customer Service Chat Support representative to join our dynamic team in Indonesia. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing exceptional customer service. As a key point of contact for our customers, you will be responsible for addressing inquiries, resolving issues, and enhancing the overall customer experience through chat support.
Key Responsibilities
- Respond to customer inquiries via chat in a timely and professional manner.
- Provide accurate information about products, services, and promotions to customers.
- Assist customers with troubleshooting and resolving issues effectively.
- Maintain a high level of customer satisfaction by actively listening and responding to customer needs.
- Document all customer interactions and feedback in the companys CRM system.
- Collaborate with team members and other departments to improve service delivery.
- Stay updated on company policies, procedures, and product knowledge to provide informed support.
- Participate in ongoing training and development to enhance skills and knowledge.
Required Skills and Qualifications
- Excellent written communication skills in English and Bahasa Indonesia.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using chat support tools and CRM software.
- Ability to manage multiple tasks and prioritize effectively.
- A positive attitude and a genuine desire to help customers.
- Detail-oriented with a strong focus on accuracy and quality.
Experience
- Previous experience in customer service or chat support is preferred but not required; fresh graduates are encouraged to apply.
- Familiarity with e-commerce platforms or online services is a plus.
Working Hours
- This is a flexible, home-based position with varying shifts. Applicants should be available to work evenings, weekends, and holidays as needed.
Knowledge, Skills, and Abilities
- Strong interpersonal skills and a customer-oriented mindset.
- Ability to work independently and as part of a team.
- Adaptability to changing processes and a willingness to learn.
- Basic technical skills, including familiarity with computers and internet navigation.
Benefits
- Competitive salary with performance-based incentives.
- Flexible work hours to accommodate your lifestyle.
- Comprehensive training program to enhance your skills.
- Opportunities for career growth and advancement within the company.
- Supportive team environment with regular feedback and recognition.
Why Join Fresher Jobs?
At Fresher Jobs, we believe that our employees are our greatest asset. By joining our team, you will have the opportunity to work in a collaborative and supportive environment, where your contributions are valued. We are committed to fostering a culture of growth and development, ensuring that you have the tools and resources needed to succeed in your career.
How to Apply
If you are ready to embark on a rewarding career in customer service and meet the qualifications outlined above, we would love to hear from you! Please submit your resume and a brief cover letter detailing your interest in the position to us. Applications will be accepted until application deadline. Join us at Fresher Jobs and help create an exceptional experience for our customers!
