Job Summary
Fresher Jobs is seeking a dedicated and enthusiastic Remote Customer Service Representative to join our team. In this role, you will be the frontline support for our customers, ensuring they receive top-notch service and assistance. This position is perfect for individuals who are passionate about providing exceptional customer experiences and thrive in a fast-paced remote environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Maintain customer records and document interactions in our CRM system.
- Collaborate with team members to improve service processes and customer satisfaction.
- Escalate unresolved issues to appropriate departments when necessary.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using computer applications and CRM software.
- Ability to handle stressful situations with a calm and positive attitude.
- Strong attention to detail and organizational skills.
Experience
- Previous experience in a customer service role is preferred, but not mandatory.
- Experience in remote work settings is a plus.
- Familiarity with customer service software and tools is an advantage.
Working Hours
- Full-time and part-time positions available.
- Flexible working hours to accommodate different schedules, including weekends and evenings.
Knowledge, Skills, and Abilities
- Strong interpersonal skills to build rapport with customers.
- Ability to work independently and manage time effectively.
- Proficient in problem-solving and conflict resolution.
- Adaptability to new technologies and processes.
Benefits
- Competitive salary and performance-based bonuses.
- Flexible working hours to support work-life balance.
- Ongoing training and development opportunities.
- Access to a supportive and collaborative team environment.
- Health and wellness benefits.
Why Join
At Fresher Jobs, we believe in creating a work environment that fosters growth and innovation. Joining our team means being part of a dynamic organization that values your contributions and prioritizes your professional development. We offer the flexibility to work from anywhere in Indonesia while being part of a supportive team that is committed to excellence in customer service.
How to Apply
If you are passionate about customer service and are ready to take your career to the next level, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience to us. We look forward to welcoming you to our team!
