Job Summary
Aetna, a CVS Health company, is seeking dedicated and customer-focused individuals to join our team as Work From Home Customer Service Representatives. This role involves assisting customers with inquiries, resolving issues, and providing exceptional support to help them navigate their healthcare plans. As a vital member of our team, you will play a key role in ensuring customer satisfaction and strengthening Aetnas reputation for excellence.
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, or chat.
- Provide accurate information regarding healthcare plans, coverage, and benefits.
- Resolve customer issues with professionalism and empathy, ensuring first-call resolution where possible.
- Document customer interactions and maintain up-to-date records in the system.
- Educate customers on self-service options and digital tools for managing their accounts.
- Collaborate with other departments to address and resolve complex issues.
- Adhere to compliance guidelines, company policies, and confidentiality requirements.
Required Skills and Qualifications
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Proficiency in using customer service software and tools.
- High level of attention to detail and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Empathy and patience in dealing with customers from diverse backgrounds.
- Technical proficiency in navigating computer systems and software.
Experience
- Previous customer service experience, preferably in a healthcare or insurance environment (1-3 years preferred).
- Experience in a remote work environment is a plus but not required.
- Familiarity with healthcare plans or benefits administration is advantageous.
Working Hours
- Flexible shifts are available, including morning, evening, and weekend schedules.
- Full-time and part-time opportunities to suit your needs.
Knowledge, Skills, and Abilities
- Knowledge of healthcare plans, terminology, and industry practices is a plus.
- Ability to learn and adapt to new software systems quickly.
- Strong interpersonal skills with a customer-first mindset.
- Capable of working independently and meeting performance metrics.
Benefits
- Competitive pay with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday benefits.
- Retirement savings plans, including a 401(k) with company match.
- Opportunities for career advancement within CVS Health.
- Access to wellness programs and employee assistance resources.
Why Join Aetna?
At Aetna, we are committed to creating a healthier world, one interaction at a time. Joining our team means you will be part of a company that values diversity, fosters growth, and prioritizes employee well-being. With a supportive work environment and opportunities to advance your career, Aetna is the ideal place to make a meaningful impact while enjoying the flexibility of remote work.
How to Apply
Ready to join the team? Submit your application online at CVS Health Careers by uploading your resume and completing the required assessments. Our hiring team will review your application and contact qualified candidates for further steps in the process.
Join Aetna today and make a difference in the lives of millions!
