Job Summary
Fresher Jobs is seeking enthusiastic and customer-focused individuals to join our team as Virtual Customer Service/Sales Representatives. In this role, you will be responsible for assisting customers, resolving their queries, and promoting our services or products to meet sales goals—all while working from the comfort of your home. This is an excellent opportunity for freshers or individuals looking to gain experience in the customer service and sales industry.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Resolve customer complaints by providing appropriate solutions and alternatives.
- Promote and sell company products or services, meeting or exceeding sales targets.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to achieve customer satisfaction goals.
- Continuously learn about company products, services, and sales strategies.
Required Skills and Qualifications
- Excellent communication skills in English, both written and verbal.
- Ability to handle customer queries with patience and professionalism.
- Strong persuasion and negotiation skills for sales activities.
- Basic computer skills and familiarity with online communication tools.
- Self-motivated with a strong work ethic.
Experience
- No prior experience required; freshers are encouraged to apply.
- Previous experience in customer service or sales is a plus but not mandatory.
Working Hours
- Flexible work hours; availability to work shifts, including weekends or evenings, as needed.
- Part-time and full-time positions are available.
Knowledge, Skills, and Abilities
- Ability to quickly learn and adapt to new software and tools.
- Strong problem-solving skills and attention to detail.
- A positive attitude and a commitment to providing excellent customer service.
- Ability to multitask and prioritize tasks effectively.
Benefits
- Competitive pay with performance-based incentives.
- Flexible work-from-home setup.
- Professional training and development programs.
- Opportunity to gain valuable experience in customer service and sales.
- Supportive and inclusive work environment.
Why Join Us?
At Fresher Jobs, we are committed to fostering growth and providing opportunities for our employees. Whether you are starting your career or looking for a new challenge, this role offers a chance to learn and develop in a supportive and flexible work environment.
How to Apply
To apply for this exciting opportunity, please send your resume and a brief cover letter to us. Make sure to include Virtual Customer Service/Sales Representative Application in the subject line. Shortlisted candidates will be contacted for an initial interview.
Join us today and start your journey toward a rewarding career with Fresher Jobs!
