Disney
Job Summary:
We are seeking a passionate and dedicated Social Media Customer Support Representative to join our dynamic team at Disney. As a representative, you will engage with Disney fans, customers, and followers across social media platforms, providing exceptional service and solutions. This position offers the flexibility of remote work, allowing you to be part of an innovative and fun-filled environment while supporting the Disney brand. If you have a strong passion for Disney and a knack for resolving customer issues, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries and feedback on various social media platforms (e.g., Facebook, Twitter, Instagram, TikTok).
- Address customer concerns, provide solutions, and offer assistance in a timely, professional, and friendly manner.
- Maintain an in-depth knowledge of Disney products, services, and promotions to accurately assist customers.
- Monitor social media platforms for potential issues and escalate them to the appropriate teams if necessary.
- Maintain a positive and engaging online presence, fostering a sense of community among Disney fans.
- Document customer interactions and follow up to ensure satisfaction and resolve any outstanding issues.
- Collaborate with internal teams such as marketing, public relations, and customer service to ensure consistent messaging and issue resolution.
- Uphold Disneys brand voice and customer service standards in all communications.
Required Skills and Qualifications:
- Strong written communication skills with the ability to convey messages in a clear, concise, and friendly manner.
- High level of empathy, patience, and professionalism when dealing with customer inquiries.
- Excellent problem-solving abilities with attention to detail.
- Ability to work independently while managing multiple tasks and priorities.
- Proficiency in using social media platforms (Facebook, Instagram, Twitter, etc.) and related tools (e.g., Hootsuite, Sprout Social).
- Basic knowledge of social media trends and best practices.
- Strong organizational and time-management skills.
- Comfortable with technology and learning new tools and systems.
Experience:
- Previous experience in customer support, social media management, or community engagement is highly preferred but not required.
- Familiarity with Disney products, services, and brand values is a plus.
- Experience working remotely or in a virtual team environment is a bonus.
Working Hours:
- Full-time position with flexible working hours.
- Availability to work evenings, weekends, and holidays as required based on the volume of customer inquiries.
- Must be available to work in multiple shifts depending on the needs of the team and the time zone.
Knowledge, Skills, and Abilities:
- Knowledge: Understanding of social media platforms, trends, and digital customer support practices.
- Skills: Proficient in multitasking, with the ability to handle multiple customer interactions simultaneously.
- Abilities: Ability to manage high volumes of inquiries with a positive attitude and professionalism.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
- Paid time off, including vacation days and holidays.
- 401(k) retirement plan with company matching.
- Access to exclusive Disney perks, including discounts on products, tickets, and more.
- Ongoing training and development opportunities.
- Flexible work-from-home setup and support.
Why Join Disney:
- Impact: Be a part of one of the most iconic brands in the world and play a key role in enhancing the Disney customer experience.
- Culture: Enjoy a collaborative and inclusive environment where your voice is heard and valued.
- Growth: Take advantage of numerous career development opportunities and be part of a company that encourages growth from within.
- Innovation: Work in an innovative setting that encourages creative problem-solving and forward-thinking.
How to Apply:
Interested candidates are encouraged to submit their resumes and a cover letter detailing their passion for Disney and customer service. Please visit the Disney Careers website at [Insert link] to apply online.