Fresher Jobs
Job Summary:
Fresher Jobs is hiring a dedicated and customer-focused Customer Support Executive for a permanent, work-from-home position. As part of our team, you will play a critical role in delivering exceptional service to our customers, assisting them with inquiries, and resolving issues in a timely and professional manner. This is an excellent opportunity for individuals who have strong communication skills, a passion for helping others, and are looking for a flexible, remote position.
Key Responsibilities:
- Respond to customer queries and resolve issues via phone, email, and chat in a professional and efficient manner.
- Provide accurate information on products, services, and company policies.
- Handle customer complaints with empathy, ensuring swift and satisfactory resolutions.
- Maintain detailed records of customer interactions and transactions.
- Escalate unresolved issues to the appropriate department or higher-level support.
- Participate in training sessions to stay updated on product offerings and company processes.
- Collaborate with team members and managers to improve customer satisfaction and team performance.
- Meet and exceed daily, weekly, and monthly customer support targets.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Ability to work independently and stay motivated in a remote work environment.
- Strong problem-solving skills with a customer-first attitude.
- Proficient in using customer service software, CRM tools, and basic computer applications.
- Ability to handle a high volume of inquiries in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Previous experience in customer support or call center environment is a plus, but not mandatory.
- Must have a reliable internet connection and a quiet home office setup.
Experience:
- 0-2 years of experience in a customer service role (Freshers are welcome to apply).
- Experience in remote work is a bonus but not required.
- Strong interpersonal skills and an eagerness to learn and grow.
Working Hours:
- Full-time position with flexible working hours.
- Ability to work across different time zones as required.
- Weekend and evening shifts may be required based on customer demand.
Knowledge, Skills, and Abilities:
- Customer-focused approach: Ability to empathize with customers and provide timely solutions.
- Adaptability: Open to learning new tools, technologies, and company processes.
- Time Management: Ability to manage multiple tasks and prioritize efficiently.
- Problem Solving: Strong troubleshooting skills to resolve customer issues effectively.
- Team Collaboration: Able to work collaboratively with other team members and departments to enhance service delivery.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunity to work from the comfort of your home.
- Flexible work hours for a better work-life balance.
- Training and development programs to enhance your skills.
- Health and wellness benefits.
- Career growth opportunities within a growing company.
- Positive, supportive team environment.
Why Join Fresher Jobs?
Fresher Jobs offers a dynamic and rewarding work environment where you can grow professionally and personally. By joining us, you will be part of a company that values your contributions and provides opportunities for growth and development. Enjoy the flexibility of remote work while making a significant impact in customer satisfaction. If you are a problem-solver with excellent communication skills and a passion for helping others, Fresher Jobs is the perfect place for you.
How to Apply:
If you are excited about this opportunity and believe you have the skills and passion to excel in this role, please apply through our online portal. Submit your updated resume along with a brief cover letter outlining your motivation to join the Fresher Jobs team. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.